Redirection failure in Now Assist Virtual Agent topic for customers using custom URL portal suffix instead of 'sp' portal suffixIssue Now Assist related LLM based Virtual Agent topics like 'Check ticket status' and 'Show Pending Approvals' reference the system property sn_nowassist_va.now.assist.portal_url which default to out of box sp portal. Customers using custom portals other than sp and who do not have redirection in place, may face redirection failures within the VA topic flow anytime this property is referenced, unless the system property value is updated to the custom portal suffix value. Issue was observed in Ticket and Support Status LLM based VA topic where the record card link either takes the user to sp portal or simply throws a 'Page not found' error depending on the instance configuration, instead of taking the user to the custom portal when clicked. ReleaseVancouver (latest patch 8), WashingtonCause System property sn_nowassist_va.now.assist.portal_url is not exposed on the glide instance for customers to update the value, nor is it documented on DOCs to help guide customers. ResolutionCreate a new system property named sn_nowassist_va.now.assist.portal_url of type string and set its value to the custom url suffix.