PRB1744438: Using Image in Icon Section for applet makes it appear distorted - Product Knowledge

PRB1744438: Using Image in Icon Section for applet makes it appear distorted Description Using Image in Icon Section for applet makes it appear distorted

Steps to Reproduce

1. Go to any OOTB Applet Launcher Screen which is configured to appear on the agent mobile app 2. In the 'Body' tab, add a new Icon Section (UI section) in the Launcher Section mappings 3. For this Icon section: - Set 'Orientation' to 'Vertical' - 'Display type' to "Image" - 'Column Count' and 'Wide Column Count' both to 2 4. In the related list 'Icon Section Destinations', create a new Icon section destination screen record with the following: - For 'Screen', create a new List Screen with any OOTB screen segment configuration - Leave 'Icon' blank - For 'Image' - create a new record with the following configuration: In the 'Icon' field, for the first textbox put "ImageRef", and for the second textbox but the sys_id of any icon from the sys_sg_icon_image table (e.g. "Agile Solid"); And for the "Type" field, select 'Image' 5. Save all of this, then go to the Agent Mobile app and open the Applet for which all of this was configured 6. Observe that the icon image in the Icon Section destination screen will appear out of proportion and distorted

Workaround This problem is currently under review and targeted to be fixed in a future release. Subscribe to this Known Error article to receive notifications when more information will be available.