The default profile image (initials) does not display in Employee Center PortalIssue You have observed that the default profile image does not display in Employee Center Portal Specifically, in the Employee Center portal, the default profile image displaying a user's initials does not render and their profile image is blank. This issue is limited to the Employee Center portal and is not occurring in the Service Portal. When a user manually sets a profile picture, it still displays in Employee Center as expected. ReleaseAny ServiceNow version that supports the Employee Center, but it is more commonly seen starting from the following releases: Rome – Employee Center was introduced and early theming began. Minor display inconsistencies were reported but less CSS customization overall. San Diego – Increased adoption of ESC; custom themes became more prevalent. Many customers began using ec-theme-global, where the issue became more noticeable. Tokyo & Utah – Theme layering and UI updates led to more styling conflicts, especially with default avatars using .soloAvatar and .sub-avatar selectors. Vancouver & Washington DC – Still affected if the instance uses customized or cloned ec-theme-global styles that override the no-photo-avatar section.CauseThis issue can be caused by the below 'Style Sheet' ec-theme-globalhttps://INSTANCE.servicenow.com/nav_to.do?uri=sp_css.do?sys_id=5000dad71bb8f85047582171604bcb47 https://INSTANCE.servicenowservices.com/nav_to.do?uri=sp_css.do?sys_id=5000dad71bb8f85047582171604bcb47 In the above specified (ec-theme-global) style sheet, you will see a section named 'no-photo-avatar' - shown below /* no-photo avatar */.avatar-container .soloAvatar {border: 1px solid $border-primary;.sub-avatar:not(sn-avatar) {color: $text-color;background-color: $background-primary;}} The colors used on your platform are most likely clashing within the ESC portal in the profile image header icon.ResolutionChanging the 'no-photo-avatar' section as below: /* no-photo avatar */.avatar-container .soloAvatar {border: 1px solid $border-primary;.sub-avatar:not(sn-avatar) {/*color: $text-color;*//*background-color: $background-primary;*/}} Commenting out the color and background color lines resolved the reported issue. If the desired results are not exactly as shown in the above image, you will need to play with values on these lines if you want a specific color look.