How to Disable Agent Workspace After Migrating to Service Operations Workspace (SOW)Issue After migrating from Agent Workspace (AW) to Service Operations Workspace (SOW) or another Configurable Workspace, customers may wish to disable AW to prevent users from accessing it.ReleaseAll supported versionsCauseAW remains active by default even after migrating to SOW. Without deactivating it, users can still access the legacy workspace, which may cause confusion or disrupt the user experience.ResolutionStep 1: Deactivate Agent Workspace Log in as an Admin user.Switch to the “Agent Workspace” application scope: Navigate to the Application Picker in the top-left and select Agent Workspace. Open the Agent Workspace configuration record: Go to the following path (replace the instance name):https://<your-instance>.service-now.com/sys_aw_master_config.do?sys_id=7b24ceae5304130084acddeeff7b12a3 Set the Active field to false and Save the record. Step 2: Clear the Cache Navigate to: https://<your-instance>.service-now.com/cache.do This step is required. Workspaces are loaded from cache, so the deactivation won't reflect until the cache is cleared. Optional: Redirect Agent Workspace to SOW There is no out-of-box redirection feature for deprecated workspaces. However, a custom UI Script can be used to redirect users who try to access AW. Important: This is a customization and is not officially supported. Test thoroughly in a sub-production environment. Example: UI Script to Redirect AW to SOW UI Type: DesktopGlobal: true addLoadEvent(function() { // Redirect users accessing Agent Workspace to Service Operations Workspace if (document.URL.indexOf('workspace/agent') !== -1) { window.location = '/now/workspace/service-operations/home'; // Update path if needed }});Update the window.location to the correct SOW home page path for your instance. Additional Notes If AW navigation modules are still visible, remove them from the application menu or update user roles as needed.Re-enabling AW in the future is as simple as setting the Active flag back to true on the same configuration record.Related LinksFrom the Community: Basic Overview on Migrating to a Configurable Workspace Frequently Asked Questions - Service Operations Workspace