In AWA, user not able to override agent capacityIssue The customer reported not being able to override agent capacity from the service channel related list "Agent Capacity Override" and the agent group "Agent Capacity Override" related list. A white screen is shown and error of "SEVERE *** ERROR *** Security Constraints prevent accessing this item: Change Agent Capacity (Service Channel)" shown on server.The same is shown to maint user. ReleaseAnyCauseThe customer had record producers that control this feature inactive. Change Agent Capacity (Group) controls the override done from the group form pagesc_cat_item_producer.do?sys_id=6fb8e66553402300afffddeeff7b1278 Change Agent Capacity (Service Channel)sc_cat_item_producer.do?sys_id=22089a2d53002300afffddeeff7b125fResolutionOnce the record producers were activated the issue was resolved.