The card appears when putting URL including any servicenow instance name in individual chat of Teams - Support and Troubleshooting

The card appears when putting URL including any servicenow instance name in individual chat of Teams Issue Issue: When typing URL including any servicenow instance name in individual chat of teams then the card appears.

Expected Behavior: When typing URL including the integrated servicenow instance only in individual chat of teams then the card should appear.

Reproduce steps:

1. Set up "Messaging Apps Integration" for teams in the instance"testA"

2. Create and download manifest file for custom virtual agent apps "Servicenow for Microsoft 365"

https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/sn-teams/task/download-manifest-ms365.html

3. Upload the manifest file in Teams

4. Type the following URL in individual chat , not testA

https://testB.service-now.com/login.do

5. Then the card appears for virtual agent apps.

Release any release

Cause In "messageHandlers" section of manifest file, it says "*.service-now.com", so all servicenow URL will be effective at the moment.

======================

"messageHandlers": [{"type": "link","value": {"domains": ["*.service-now.com"]}}]}],

======================

For manifest file,

Go to Servicenow for Microsoft Teams > Application Manifest > Servicenow for Teams

Resolution Change the followings

========================================= Current Manifest file: "messageHandlers": [ { "type": "link", "value": { "domains": [ "*.service-now.com"

After: "messageHandlers": [ { "type": "link", "value": { "domains": [ " .service-now.com" =========================================

This workaround is a part of below KB, so this issue can be fixed once implemented below KB KB1632682 - Teams links are not getting unfurled when using several apps