VMware Aria Automation Application Not Syncing in ServiceNowIssue The VMware Aria Automation application is not syncing as expected in the ServiceNow instance. Some jobs appear stuck in the Ready or Processing state, preventing further workflow progress.SymptomsJobs in the queue remain in the Ready or Processing state.Catalog requests fail to submit properly.REST calls return 500 errors.Errors appear in the system logs related to x_vmw_cloudservice source. Queue Example:https://<instance>.service-now.com/x_vmw_cloudservice_cas_queue_list.do?sysparm_query=organization=...Releaseoutdated VMware Aria Automation PluginCauseSeveral errors observed in system logs indicate issues with the integration and possibly an outdated plugin version: Common Errors: Error in CSRequestUtil.requestCatalog during catalog submission.REST call error in CSClientScriptBridge.getPriceDetails with HTTP code 500.TypeError: Cannot read property "sys_scope" from undefined in Business Rules like Send More Details to Requestor and ApprovalCommentsOnRITM.Errors originating from the Script Include: CASLogger. Note: An outdated version of the VMware Aria Automation Plugin may contribute to these sync issues. Log Example:https://<instance>.service-now.com/syslog_list.do?...sourceSTARTSWITHx_vmw_cloudserviceResolutionStep 1: Upgrade the Plugin Ensure you are using the latest version of the VMware Aria Automation Plugin: Navigate to the Plugin Management page:https://<instance>.service-now.com/$allappsmgmt.do?sysparm_search=x_vmw_cloudserviceLocate and upgrade the VMware Aria Automation Plugin. Step 2: Contact VMware Support If upgrading the plugin does not resolve the issue: This integration is a third-party app. Please contact VMware Support, as it falls outside ServiceNow’s support scope.VMware App Store Link:VMware Aria Automation Plugin – ServiceNow StoreRelated LinksSupport Contacts VMware Support Contact Page: VMWare Support (Broadcom)US Toll Free +1 800 225 5224Phone (India): +91 000 800 1005 869