Contextual search not working on Create a Case Record Producer in CSM PortalIssue The customer reported that the Create a Case record producer in contextual search is not working in the CSM Portal but working when opening via Platform.ReleaseReported in the Vancouver releaseCauseThe keyword search the user uses in the Subject field cannot match any article from the currently set knowledge base in the CSM portal. The OOB knowledge base used by the CSM Portal is the Customer Service knowledge base. The user attempted to retrieve the knowledge article from a different knowledge base.ResolutionPlease configure the required knowledge base in the CSM Service Portal. There are 2 ways to do this: 1. Via Knowledge Base Related List of Service Portal a. Service Portal > Portal > Open CSM Portal b. In the Knowledge Bases related list > click Edit c. Select the required Knowledge Base from left to right of the Sluck Bucket d. Click Save Button. 2. Add directly from m2m_sp_portal_knowledge_base table. a. Navigate to m2m_sp_portal_knowledge_base.list b. Click New button c. In the form, update the following fields: Portal: Customer Support Knowledge Base: [Knowledge Base that you need to add] Order: [Number that indicates the order that the configurations should run. If there are multiple configurations on a portal, the system runs the configurations from the lowest to the highest order that you selected.] Active: [Tick this checkbox]