Handheld computing device is not creating asset record in Asset table by Service Graph Connector - InTuneIssue When customer is using Service Graph Connector - Intune to import Handheld Computing Device into the CMDB, they find no asset records are being created against the CI records.CauseWhen data is getting imported from Intune for handheld computing device (mobile phone for example), Handheld computing devices are getting created (inserted) to CMDB as HandHeld Computing device class: https://<instance-name>.service-now.com/cmdb_ci_handheld_computing_list.do?sysparm_nostack=true&sysparm_query=&sysparm_first_row=1&sysparm_view= You will notice below class in handheld computing device list. Add filter to see the class as required. In OOB a Model Category [cmdb_model_category] for the "cmdb_ci_handheld_computing" class does not exist. https://<instance-name>.service-now.com/nav_to.do?uri=%2Fcmdb_model_category_list.do%3Fsysparm_query%3Dasset_class%3Dalm_hardware%5Ecmdb_ci_class%3Dcmdb_ci_handheld_computing%26sysparm_first_row%3D1%26sysparm_view%3D As a result, Asset is not getting created when a "cmdb_ci_handheld_computing" record is inserted.ResolutionIn order to solve this issue, do the following: 1. Create a Model Category [cmdb_model_category] for "cmdb_ci_handheld_computing" class and 2. Correspond to what Product Model class, and Asset Class.For Example: CI Class: Handheld Computing Device [cmdb_ci_handheld_computing]Product Class: Hardware Model [cmdb_hardware_product_model]Asset Class: Hardware [alm_hardware]Parent Category: ComputerPlease follow the knowledge base: KB0749624 to create Model Categories:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749624Related LinksAlso before creating a support case, check the following configurations related to Asset create based on CI creation: 1. Find import set record related to the CI and check if CI has been created in target table 2. Check these following business rules and found they are active: - Business Rule: AssetandCI- Business Rule: AssetAndCISynchronizer- Business Rule: Create Asset on insert- Business Rule: Update CI fields on change 3. Check the following system properties: - glide.create_alm_asset.async https://<instance-name>.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=30d911de0f630010967863cda8767ec2"If the value is "false", asset is created immediately when the Configuration item is created.If the value is "true", asset creation is deferred when the Configuration item is created. Asset is created via the schedule job "Asset - Create asset delayed sync"." - glide.asset.create_ci_with_ire: https://<instance-name>.service-now.com/sys_properties.do?sys_id=af3a8f86737b00107e88ef66fbf6a7d8&sysparm_record_target=sys_properties&sysparm_record_row=1&sysparm_record_rows=1&sysparm_record_list=nameSTARTSWITHglide.asset.create_ci_with_ire%5EORDERBYname If the value is "true", configuration item is created using IRE API when an asset is created. 4. Check Asset creation queue and if any is asset pending: https://<instance-name>.service-now.com/alm_asset_creation_queue_list.do?sysparm_clear_stack=true 5. Check Scheduled jobs related to asset: and if they are active 6. Check in the instance for system property (glide.create_alm_asset.async) is set to "false". 7. Check the following knowledge base: KB0749624 to have understand more about "Why was no Asset created when a new CMDB CI record was inserted?" https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749624