CI's Created From Assets Are Missing the Serial Number in the CI's Name.Issue CI's Created From Assets Are Missing the Serial Number in the CI's Name. Expected Behavior: When a CI is created from an Asset record, the new CI is automatically named using the format Serial number - Model name by the system. Example: Asset Record's Serial Number is 123abcxyz and Model is "MacBook" CI's Name is set to '123abcxyz - MacBook' Actual Behavior: When a CI is created from an Asset record, the new CI is automatically named using just the Model name. Example: Asset Record's Serial Number is 123abcxyz and Model is "MacBook" CI's Name is set to 'MacBook'ReleaseAll ReleasesCauseAll of the below conditions must be true for the CI to be named using the format Serial number - Model name. The Asset's State Is Not On order*.The Asset's Serial Number Is Not Empty.The System Property glide.asset.create_ci_with_ire is true**. * The logic that checks the Asset's State does so by the fields choice value '2' , not the by the fields choice label 'On order' which is the OOB choices configuration for the alm_asset.install_status field. You can double check what "install_status value 2" is by right clicking the 'State' field on the form and selecting "Show Choice List". ** In most cases where this issue was seen, the root cause was that System Property glide.asset.create_ci_with_ire was set to false. Setting it to true resolved the issue.Resolution1. On the Asset record verify that the State is not On order If it is On order, then change the Asset's State to a different value and save the record. 2. On the Asset record verify that the Serial Number is not Empty. If it is Empty, then add the Serial Number to the Asset and save the record. 3. On the System Properties [sys_properties] table verify that glide.asset.create_ci_with_ire is true. If it's false, the change it to true and save the record.Related LinksServiceNow Documentation - Work with Asset and CI https://docs.servicenow.com/bundle/vancouver-it-asset-management/page/product/hardware-asset-management/concept/work-with-asset-ci.html