In the Virtual Agent, certain catalog items are showing the sc_req_item with the request field emptyIssue In the Virtual Agent, certain catalog items are showing the sc_req_item with the request field empty. The same items work on the portal.ReleaseAnyCauseThis is because only some of the variable types are supported. SN document has specific details on what variable types are supported in the Virtual Agent. Service Catalog topic blocks in Virtual Agent Note, if it's not on the list of supported variables then the variable type is not supported. ResolutionPlease only use supported variable types. Additionally, the SN document goes over scripts and UI policies details that are not supported.