<h2>Response time indicator</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Response time indicator" /><meta name="abstract" content="A response time indicator may appear at the bottom right of forms and in the list view for List v2." /><meta name="description" content="A response time indicator may appear at the bottom right of forms and in the list view for List v2." /><meta name="DC.subject" content="Response time indicator" /><meta name="keywords" content="Response time indicator" /><meta name="DC.relation" scheme="URI" content="../../../administer/core-configuration/concept/p_NavigationAndUIConfiguration.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/general/concept/configure-uis-and-portals.html" /><meta name="DC.relation" scheme="URI" content="../../../get-started/servicenow-overview/concept/working-in-ui16-and-ui15.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2024-02-01" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="c_ResponseTimeIndicator" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Response time indicator</title></head><body id="c_ResponseTimeIndicator"> <div class="breadcrumb"><a class="link" href="../../../administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html" title="Interact with ServiceNow AI Platform applications and data in the way that works best for you.">Configure user experiences</a> > <a class="link" href="../../../administer/general/concept/configure-uis-and-portals.html" title="Customize your interface to create an efficient, unique experience for users and customers.">Configure UIs and portals</a> > <a class="link" href="../../../get-started/servicenow-overview/concept/working-in-ui16-and-ui15.html" title="Learn about the features of the Core UI that predated Next Experience.">Working in Core UI</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Response time indicator</h1> <div class="body conbody"><p class="shortdesc">A response time indicator may appear at the bottom right of forms and in the list view for List v2.</p> <p class="p">This indicator provides the processing time, including the total time and the time for each step, for a completed transaction. In List v3, the administrator can add the glide.ui.list_v3.client.timings.roles to allow specified roles to see the response time.</p> <div class="p">The following example shows the response time for retrieving a filtered v2 list in a demo instance.<div class="fig fignone" id="c_ResponseTimeIndicator__fig_azg_rpm_cp"><span class="figcap"><span class="fig--title-label">Figure 1. </span>Response time in v2 lists</span> <img class="image" id="c_ResponseTimeIndicator__image_xyl_5pm_cp" src="../image/ResponseTime2.png" alt="Response time" /> </div> </div> <div class="p">The response time text is:<pre class="pre codeblock"><code>Response time(ms): 985, Network: 22, server: 849, browser: 114</code></pre></div> <div class="p">In this example, the transaction took the following amount of processing time.<ul class="ul" id="c_ResponseTimeIndicator__ul_yd1_zpm_cp"><li class="li">985 milliseconds total time</li><li class="li">22 milliseconds moving data across the network</li><li class="li">849 milliseconds on the server</li><li class="li">114 milliseconds in the browser, rendering the HTML and parsing and executing JavaScript</li></ul> </div> <div class="p">Use the expand option to see more details for the response time indicator.<div class="fig fignone" id="c_ResponseTimeIndicator__fig_uwb_tg2_dbb"><span class="figcap"><span class="fig--title-label">Figure 2. </span>Response time indicator expanded</span> <img class="image" id="c_ResponseTimeIndicator__image_vwb_tg2_dbb" src="../image/ResponseTimeExpanded.png" alt="Response time indicator expanded" /> </div> </div> <p class="p">In List v3, the response time appears on the lower left for users whose role is specified in the system property.</p> <div class="p"><div class="fig fignone" id="c_ResponseTimeIndicator__fig_c3z_qjz_ww"><span class="figcap"><span class="fig--title-label">Figure 3. </span>Response time in v3 lists</span> <img class="image" id="c_ResponseTimeIndicator__image_ppy_5jz_ww" src="../../using-lists-v3/image/Listv3-response-time.png" alt="Response time in List v3" /> </div> </div> <p class="p">Response time appears on most pages. However, it does not appear for simple operations, such as paging through a set of records or changing the sort order of a list, or for the first transaction in a session.</p> <p class="p">To hide the response time in List v2 or forms, click the clock icon. Click the clock icon again to show the response time.</p> <p class="p">Point to the clock to view a tooltip with the response time.</p> <div class="p">To view a detailed breakdown of the browser processing time on forms, click <span class="ph uicontrol">browser</span>.<div class="fig fignone" id="c_ResponseTimeIndicator__fig_fpc_pqm_cp"><span class="figcap"><span class="fig--title-label">Figure 4. </span>Detailed response time information</span> <img class="image" id="c_ResponseTimeIndicator__image_hxs_qqm_cp" src="../image/ResponseTime1.png" alt="Details of response time" /> </div> </div> <p class="p">Administrators can disable the response time by setting the <span class="keyword parmname">glide.ui.response_time</span> property to <span class="ph uicontrol">false</span>.</p> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../administer/core-configuration/concept/p_NavigationAndUIConfiguration.html" title="Change appearance, navigation menus, CSS, and utilize cutting edge interface tools.">User interface configuration</a></div> </div> </div></body></html></div>