<h2>Request Management - Requested Item dashboard</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Request Management - Requested Item dashboard" /><meta name="abstract" content="Track the progress of purchase orders, transfer orders, and software assignments." /><meta name="description" content="Track the progress of purchase orders, transfer orders, and software assignments." /><meta name="DC.relation" scheme="URI" content="../../../use/dashboards/application-content-packs/request-content-pack.html" /><meta name="DC.relation" scheme="URI" content="../../../product/it-services/concept/c_ServiceManagement.html" /><meta name="DC.relation" scheme="URI" content="../../../product/planning-and-policy/concept/rm-sm-application.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2024-02-01" /><meta name="mini-toc" content="yes" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="requested-item-mgmt-dashboard" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Request Management - Requested Item dashboard</title></head><body id="requested-item-mgmt-dashboard"> <div class="breadcrumb"><a class="link" href="../../../product/it-services/concept/c_ServiceManagement.html" title="Service Management (SM) refers to the ServiceNow service management applications you install, such as Facilities Service Management. Each of these applications allow you to manage business functions that require a request-type workflow where requests are approved, qualified, assigned, and completed.">Service Management</a> > <a class="link" href="../../../product/planning-and-policy/concept/rm-sm-application.html" title="Agents regularly access request records as they resolve requests and correspond with the submitters. They can also access built-in reports to see information like the number of active or unassigned requests for an SM application.">Request Management in a Service Management application</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Request Management - Requested Item dashboard</h1> <div class="body conbody"><p class="shortdesc">Track the progress of purchase orders, transfer orders, and software assignments.</p> <div class="fig fignone" id="requested-item-mgmt-dashboard__fig_krs_dkz_mlb"><span class="figcap"><span class="fig--title-label">Figure 1. </span>Request Management - Requested Item dashboard</span> <img class="image" id="requested-item-mgmt-dashboard__image_lrs_dkz_mlb" src="../image/requested-item-mgmt-dashboard.gif" alt="Animated tour through the tabs of the Requested Item Management dashboard" /> </div> <div class="section" id="requested-item-mgmt-dashboard__section_upb_qj4_2fb"><h2 class="title sectiontitle">End user and roles</h2> <div class="p"> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="requested-item-mgmt-dashboard__table_ov2_tj4_2fb" class="table" frame="border" border="1" rules="all"><colgroup><col style="width:50%" /><col style="width:50%" /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d46770e69">End user and goal</th><th class="entry cellrowborder" style="vertical-align:top;" id="d46770e72">Required role</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d46770e69 ">Request manager who needs to track the rate of progress of item requests</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d46770e72 ">sn_request_read, sn_request_write<p class="p">To see the 'Basic requested items indicators' widget, the pa_viewer role is necessary</p> </td></tr></tbody></table> </div> </div> </div> <div class="section" id="requested-item-mgmt-dashboard__section_nm4_hk4_2fb"><h2 class="title sectiontitle">Indicators</h2> <div class="p">Indicators are displayed in <span class="ph">Performance Analytics</span> widgets.<dl class="dl"> <dt class="dt dlterm">Number of open requested items</dt> <dd class="dd">Records on the Requested Item [sc_req_item] table opened on or before today and not closed.</dd> <dt class="dt dlterm">Number of new requested items</dt> <dd class="dd">Records on the Requested Item [sc_req_item] table opened today and not closed.</dd> <dt class="dt dlterm">Number of closed requested items</dt> <dd class="dd">Records on the Requested Item [sc_req_item] table closed today.</dd> <dt class="dt dlterm">Average age of open requested item</dt> <dd class="dd">The result in days of the formula <code class="ph codeph">[[Summed age of open requested item]] / [[Number of open requested items]] / 24</code></dd> <dt class="dt dlterm">Average close time of requested items</dt> <dd class="dd">The result in days of the formula <code class="ph codeph">[[Summed duration of closed requested items]] / [[Number of closed requested items]] / 24</code></dd> <dt class="dt dlterm">Requested items backlog growth</dt> <dd class="dd">The result of the formula <code class="ph codeph">[[Number of new requested items]] - [[Number of closed requested items]]</code></dd> </dl> </div> <div class="p">Indicators not appearing in dashboard widgets but used in formulas:<dl class="dl"> <dt class="dt dlterm">Summed age of open requested item</dt> <dd class="dd">The aggregate sum of the RequestedItem.Age.Hours script. This script calculates the difference between the latest and the first time stamp for an open item request record.</dd> <dt class="dt dlterm">Summed duration of closed requested items</dt> <dd class="dd">The aggregate sum of the RequestedItem.CloseTime.Hours script. This script calculates the difference between the time stamp when an item request is opened and the time stamp of when it is closed.</dd> </dl> </div> </div> <div class="section" id="requested-item-mgmt-dashboard__section_yfw_qk4_2fb"><h2 class="title sectiontitle">Breakdowns</h2> <div class="p"><ul class="ul" id="requested-item-mgmt-dashboard__ul_ulw_dl4_2fb"><li class="li">Age</li><li class="li">Assignment Group</li><li class="li">Priority</li><li class="li">Stage</li><li class="li">State</li></ul> </div> </div> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../use/dashboards/application-content-packs/request-content-pack.html" title="Platform Analytics Solutions contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.">Request Management Platform Analytics Solutions</a></div> </div> </div></body></html></div>