Insert a table of contents in knowledge articles

Insert a hierarchical table of contents (toc) based on the headings in your knowledge article.

Open the knowledge article in which you want to use the HTML editor. Role required: none

You can also use the HTML editor when creating or editing a knowledge article using the Knowledge Management application in the ServiceNow AI Platform interface or in Agent Workspace . To create or edit a knowledge article in the ServiceNow AI Platform interface, see Create a knowledge article or Edit a knowledge article . To create or edit a knowledge article in Agent Workspace , see Create a knowledge article in Agent Workspace or Edit a knowledge article in Agent Workspace . You can generate a table of contents only if your article uses heading levels from Heading 1 to Heading 3 and is a standard article. Note: Use Format select to set heading levels in the article. You can also configure the HTML toolbar using TinyMCE attributes. For more information, see Customize TinyMCE attributes .

In the Article body section, place the cursor where you want to insert the table of contents. Click the table of contents icon ( ) on the HTML toolbar. If you do not see the table of contents icon on the toolbar, add it using steps available in Customize TinyMCE attributes . Optional: Update an existing table of contents by selecting it and then clicking the update icon ( ) on the HTML toolbar.

The HTML editor searches for the headings in your content including their levels (such as Heading 2 or Heading 3). It then automatically generates a table of contents that contains links to the heading levels from Heading 1 to Heading 3 only. The links to heading levels are indented to show the heading hierarchy.