Example scripting for email notifications

Administer the Now Platform > Configure Now Platform Core Features > Notifications > System notifications > Email and SMS notifications > Create an email notification >

Examples of scripting for email notifications.

Scripting examples for email notifications A simple text string is the most basic example of the way a mail script works. This script prints out "Incident number - INC00001". template.print("Incident number - "+ current.number);

More advanced scripts, like this one, can be found by browsing through the base system email templates. template.print("Summary of Requested items: "); var now_GR = new GlideRecord("sc_req_item"); now_GR.addQuery("request", current.sysapproval); now_GR.query(); while(now_GR.next()) { template.print(now_GR.number + ": " + now_GR.quantity + " X " + now_GR.cat_item.getDisplayValue() + " at " + now_GR.cat_item.price.getDisplayValue() + " each "); }

To dynamically change field values within an email, use the following functions within syntax: ... email.setFrom(current.caller_id.email); email.setReplyTo("joe.employee@yourcompany.com"); email.setSubject("This is the new subject line"); email.setBody("This is the new body"); ...

Using the instance_name property ensures that the notification still works when migrated between instances. dothis(); function dothis(){ var now_GR =new GlideRecord('sys_attachment'); now_GR.addQuery('table_sys_id',current.sys_id); now_GR.query();while(now_GR.next()){ template.print('Attachment: '+ now_GR.file_name+' ');}}

You can specify copied and blind copied recipients by using the email object within a mail script. //email.addAddress(type, address, displayname); email.addAddress("cc","john.copy@example.com","John Roberts"); email.addAddress("bcc","john.secret@example.com","John Roberts");

The following is an example script to add users from watch_list as copied recipients. if(!current.watch_list.nil()){ //get watch list addresses and add to cc var watcherIds = current.watch_list.split(","); //get user records var user = new GlideRecord("sys_user"); user.addQuery("sys_id", watcherIds); user.addQuery("notification",2); //email user.addQuery("email","!=",""); user.query(); while(user.next()){ //add to cc list email.addAddress("cc", user.email, user.getDisplayValue());}}

Parent Topic: Scripting for email notifications

Related concepts Email > Notification Email Script , and refer to them by using ${mail_script:script name} in the script field.">JavaScript in emails

Related reference Mail script API Useful attachment scripts

Related topics TemplatePrinter API GlideEmailOutbound API