Translating with Dynamic Translation

Administer the Now Platform > Configure Now Platform Core Features > Now Platform translation and localization >

Translate user-generated content live on your instance to streamline communication for your agents and end users.

A common use case for Dynamic Translation

After you activate the Dynamic Translation plugin (com.glide.dynamic_translation), you can do the following tasks using a translation service provider: Detect the language of the input text Translate user-entered text from a source language to a target language

For information on activating this plugin, see Activate Dynamic Translation .

Default translation service providers for Dynamic Translation By default, Dynamic Translation supports the following Microsoft and Google service providers for machine translation. Connections and credential aliases and the corresponding connection attributes. Note: You should create a connection for each translation service provider and specify the credential information. IntegrationHub subflows and actions for these spokes. Microsoft Azure Translator Service spoke Google Cloud Translator Service spoke Translator configurations Note: The Google Cloud Translator Service spoke for Dynamic Translation must be installed from ServiceNow Store .

Using Dynamic Translation When your admin has configured Dynamic Translation, look for the translate icon ( ) next to fields on forms and in workspaces.

Dynamic translation on forms and activity streams For a seamless localization experience on forms and activity streams, you can dynamically translate text based on the preferred language of a user. Dynamic Translation for Agent Chat overview Dynamic Translation for Agent Chat ( DTAC ) translates chat conversations from one language to another. This translating enables agents and requesters to have chat conversations with each other without the need of a shared language. Translate a knowledge article from a translation task Start translating articles once they are published and assigned to you for translation. DynamicTranslation API You can use the DynamicTranslation API to translate text in real time into multiple languages using translation service providers. Dynamic Translation spoke The Dynamic Translation spoke provides actions to enable the ability to translate multiple texts from one language into one or more languages and detect the language of multiple texts seamlessly. Language Detection spoke ServiceNow Language Detection Service spoke provides a single subflow and action to detect the language of the given text using the ServiceNow language detection service. Language Code Mapping in Dynamic Translation Dynamic Translation enables you to add mapping between the ServiceNow® language codes and the language codes used by your third-party translation service provider.

Parent Topic: Dynamic Translation

Related concepts Exploring Dynamic Translation Configuring Dynamic Translation Integration with other translation services Reference for Dynamic Translation