<h2>Metric definitions</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="reference" /><meta name="DC.title" content="Metric definitions" /><meta name="abstract" content="Defined metrics can track how long an audited field holds a certain value." /><meta name="description" content="Defined metrics can track how long an audited field holds a certain value." /><meta name="DC.subject" content="metric definitions" /><meta name="keywords" content="metric definitions" /><meta name="DC.relation" scheme="URI" content="../../../administer/time/concept/c_TimingFunctionality.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/general/concept/intro-now-platform-landing.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/general/concept/config-now-platform-core-features.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/time/time-configuration-landing.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/time/reference-time-configuration.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/time/reference/r_TimeDisplay.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/time/concept/c_TimelinePages.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/time/reference/r_SLAs.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/time/reference/r_TimeWorkedFields.html" /><meta name="DC.relation" scheme="URI" content="../concept/c_TimingFunctionality.html" /><meta name="DC.creator" content="Monmita Choudhury" /><meta name="DC.creator" content="Siobhan Smith" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2024-02-01" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="r_MetricDefinitions" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Metric definitions</title></head><body id="r_MetricDefinitions"> <div class="breadcrumb"><a class="link" href="../../../administer/general/concept/intro-now-platform-landing.html" title="As a platform administrator, you have the power of the Now Platform at your fingertips. The Now Platform is an application platform as a service that automates business processes across the enterprise.">Administer the Now Platform</a> > <a class="link" href="../../../administer/general/concept/config-now-platform-core-features.html" title="The Now Platform provides for a multitude of customization options to your applications. Customize your UI, handle user and data administration, and localize your instance for time zones, currencies, and more.">Configure Now Platform Core Features</a> > <a class="link" href="../../../administer/time/time-configuration-landing.html" title="A standard feature of the Now Platform, ServiceNow's time configuration system handles scheduling across your entire enterprise, enabling you to manage projects efficiently, track and schedule events, and more.">Time configuration</a> > <a class="link" href="../../../administer/time/reference-time-configuration.html" title="This section provides information on properties of time configuration.">Time configuration references</a> > <a class="link" href="../../../administer/time/reference/r_TimeDisplay.html" title="You can use three different interfaces to view record information over time: reports and performance analytics, timeline pages, and schedule pages.">Viewing record information over time</a> > <a class="link" href="../../../administer/time/concept/c_TimelinePages.html" title="Use timeline pages to track any activity bounded by two dates, such as change request start and end dates, or incident open and close dates. Administrators can create timeline pages, which are user interactive.">Timeline pages</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Metric definitions</h1> <div class="body refbody"><p class="shortdesc">Defined metrics can track how long an audited field holds a certain value.</p> <div class="section"> <p class="p">For instance, a metric can track how long an incident is assigned to an individual, or how long an incident is in the state <span class="keyword option">Active</span>.</p> </div> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../administer/time/concept/c_TimingFunctionality.html" title="Timing functionality are tools that exist to answer the question "How Long?"">Timing functionality</a></div> </div> <div class="linklist relinfo relconcepts"><strong>Related concepts</strong><br /> <ul class="linklist"><li class="linklist"><a class="link" href="../concept/c_TimingFunctionality.html" title="Timing functionality are tools that exist to answer the question "How Long?"">Timing functionality</a></li></ul></div> <div class="linklist relinfo relref"><strong>Related reference</strong><br /> <ul class="linklist"><li class="linklist"><a class="link" href="../../../administer/time/reference/r_SLAs.html" title="Service Level Agreements time how long a task meets a certain condition, and is primarily used to ensure that tasks are handled within a pre-determined time limit.">Time configuration SLAs</a></li><li class="linklist"><a class="link" href="../../../administer/time/reference/r_TimeWorkedFields.html" title="The Task [task] table provides a time-tracking field called Time worked. This field measures how long a record has been viewed in order to measure work time on a ticket.">Time worked fields</a></li></ul></div> </div> </body></html></div>