Add the ServiceNow app for iOS to MobileIron

MobileIron Mobile Device Management (MDM) MobileIron Mobile Device Management (MDM)

MobileIron is a cloud-based service you can use to manage applications for your users. Users can access apps from MobileIron while you manage and secure content on the network.

Before adding the ServiceNow app to MobileIron, complete the MobileIron setup procedures .

Parent Topic: Supported mobile device management vendors Add the ServiceNow app for iOS to MobileIron

Configure the ServiceNow app for iOS for MobileIron distribution.

Role required: admin

Sign in to the MobileIron portal. Navigate to Apps > App Catalog , then click Add . From the search menu list, select the Apple App Store. In the search bar, type ServiceNow. Select the ServiceNow app from the results. Click Next . Optional: Describe and add screenshots of the app. Select a distribution level for this configuration of the app. Everyone: The app is added to all user-compatible devices. No one: The app is staged for distribution at a later date. Custom: The app is distributed only to users or groups you choose.

Click Next . In the App Configuration section, click the add icon ( ) next to iOS Managed App Configuration . In the Name field, enter a name for the configuration, for example, Default Instance. Enter the key and value pairing. Table 1. iOS Managed App settings Field Description Key SNDefaultInstanceURL Value The URL for the instance, for example, https:// .service-now.com/ .

Set a distribution level for this configuration of the app. Everyone: The app is added to all user-compatible devices. No one: The app is staged for distribution at a later date. Custom: The app is distributed only to users or groups you choose.

Click Next . Click Done .

The ServiceNow app for iOS appears in the App Catalogs section on the MobileIron Portal. Mobile users can download it from the MobileIron App Catalog.

Add the ServiceNow app for Android to MobileIron

Configure the ServiceNow app for Android for MobileIron distribution.

Role required: admin

Sign in to the MobileIron portal. Navigate to Apps > App Catalog , then click Add . From the search menu list, select the Google Play store. In the search bar, type ServiceNow. Select the ServiceNow app from the results. Click Next . Optional: Describe and add screenshots of the app. Click Next . Set a distribution level for this configuration of the app. Everyone: The app is added to all user-compatible devices. No one: The app is staged for distribution at a later date. Custom: The app is distributed only to users or groups you choose.

In the App Configuration Summary section, click Managed Configurations for Android . Add the name and configuration value for the default instance configuration. Table 2. Configuration Setup fields Field Description Name Name for the configuration, for example, Default instance. Configuration value The full instance URL, for example, https:// .service-now.com/ .

Set a distribution level for this configuration of the app. Everyone: The app is added to all user-compatible devices. No one: The app is staged for distribution at a later date. Custom: The app is distributed only to users or groups you choose.

Figure 1. MobileIron app config

Click Next . Click Done .

The ServiceNow app for Android from the Google Play store appears in the App Catalogs section on the MobileIron Portal. Mobile users can download it from the MobileIron App Catalog. For more information on the MobileIron App Catalog, see the MobileIron documentation .

If your instance is on an internal network, you might need to configure the VPN. For more information, see the MobileIron documentation on VPN configuration .