<h2>Configure the ServiceNow mobile app for Jamf Pro</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Jamf Pro mobile device management (MDM)" /><meta name="abstract" content="Use Jamf Pro to distribute and manage the ServiceNow mobile app on user devices." /><meta name="description" content="Use Jamf Pro to distribute and manage the ServiceNow mobile app on user devices." /><meta name="DC.subject" content="mobile device management, Jamf Pro" /><meta name="keywords" content="mobile device management, Jamf Pro" /><meta name="DC.relation" scheme="URI" content="../../../administer/tablet-mobile-ui/concept/mobile-vendors.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/tablet-mobile-ui/concept/mobile-config-navigation.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/tablet-mobile-ui/concept/imp-considerations.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/tablet-mobile-ui/concept/enterprise-mobility-management.html" /><meta name="DC.creator" content="Perry Saul" /><meta name="DC.creator" content="Phil Salzman" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2024-02-01" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="jamf-mdm" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Jamf Pro mobile device management (MDM)</title></head><body> <div class="nested0" id="jamf-mdm"> <h1 class="title topictitle1" id="ariaid-title1">Jamf Pro mobile device management (MDM)</h1> <div class="body conbody"><p class="shortdesc">Use Jamf Pro to distribute and manage the <span class="ph">ServiceNow</span> mobile app on user devices.</p> <p class="p">Use the following steps to configure the <span class="ph">ServiceNow</span> mobile app for iOS and Android.</p> <p class="p">You should have a Jamf Pro license for your <span class="ph">ServiceNow mobile</span> app before you attempt the following configuration.</p> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../administer/tablet-mobile-ui/concept/mobile-vendors.html" title="Learn how to configure mobile device management software from supported vendors to distribute ServiceNow mobile apps.">Supported mobile device management vendors</a></div> </div> </div><div class="topic task nested1" id="configure-mobile-app-jamf-pro"> <h2 class="title topictitle2" id="ariaid-title2">Configure the <span class="ph">ServiceNow</span> mobile app for Jamf Pro</h2> <div class="body taskbody"><p class="shortdesc">Use app configuration to pre-configure the instance URL in Jamf Pro.</p> <div class="section prereq p">Role required: admin</div> <ol class="ol steps"><li class="li step stepexpand"> <span class="ph cmd">Log in to Jamf Pro.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Click <span class="ph uicontrol">Devices</span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">In the Devices panel, click <span class="ph uicontrol">Mobile Device Apps</span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">On the mobile device apps page, click <span class="ph uicontrol">New</span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Under Choose an App type, select <span class="ph uicontrol">App Store app or VPP store app</span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Click <span class="ph uicontrol">Next</span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">In the search field, type ServiceNow.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Next to the <span class="ph">ServiceNow</span> app, click <span class="ph uicontrol">Add</span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">On the New Mobile Device App page, click the <span class="ph uicontrol">App Configuration</span> tab.</span> </li><li class="li step stepexpand"> <span class="ph cmd">In the Preferences field, paste the following string.</span> <div class="itemgroup info"> <pre class="pre codeblock"><code><dict> <key>SNDefaultInstanceURL</key> <string>https://<instance_name>.service-now.com</string> </dict></code></pre>Use the name of your own instance where it says <instance_name>.</div> </li><li class="li step stepexpand"> <span class="ph cmd">Click <span class="ph uicontrol">Save</span>.</span> <div class="itemgroup info"> <img class="image" id="configure-mobile-app-jamf-pro__image_lll_xl3_2db" src="../image/JamfMDM.png" alt="Jamf mobile device configuration with the code block in the preferences field" /> </div> </li></ol> <div class="section postreq" id="configure-mobile-app-jamf-pro__postreq_rg2_yl3_2db"> <p class="p">After the instance is configured for the mobile app, configure the app settings to distribute the app to mobile devices in the scope.</p> </div> </div> <div class="related-links"> <div class="linklist relinfo"><strong>Related topics</strong><br /> <ul class="linklist"><li class="linklist"><a class="link" href="https://docs.jamf.com/10.1.0/jamf-pro/administrator-guide/Scope.html" target="_blank" rel="noopener noreferrer">Configure app scope</a></li></ul></div> </div> </div> </div> </body></html></div>