<h2>Add a category or a subcategory</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="task" /><meta name="DC.title" content="Add a category or a subcategory" /><meta name="abstract" content="Add category or subcategory to assign incidents to the correct team and save time in troubleshooting and bringing the service to normalcy." /><meta name="description" content="Add category or subcategory to assign incidents to the correct team and save time in troubleshooting and bringing the service to normalcy." /><meta name="DC.relation" scheme="URI" content="../../../product/incident-management/reference/r_CategorizingIncidents.html" /><meta name="DC.relation" scheme="URI" content="../../../product/it-service-management/reference/r_ITServiceManagement.html" /><meta name="DC.relation" scheme="URI" content="../../../product/incident-management/concept/c_IncidentManagement.html" /><meta name="DC.relation" scheme="URI" content="../../../product/incident-management/concept/incident-configuration.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2024-02-01" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="add-new-category" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Add a category or a subcategory</title></head><body id="add-new-category"> <div class="breadcrumb"><a class="link" href="../../../product/it-service-management/reference/r_ITServiceManagement.html" title="The IT Service Management (ITSM) solution provides scalable workflows to manage and deliver IT services to your users all through a single cloud-based platform.">IT Service Management</a> > <a class="link" href="../../../product/incident-management/concept/c_IncidentManagement.html" title="Incident Management restores normal service operation while minimizing impact to business operations and maintaining quality.">Incident Management</a> > <a class="link" href="../../../product/incident-management/concept/incident-configuration.html" title="You can configure the incident form and other incident features, such as incident categories and UI behavior. The ITSM guided setup helps you configure incident management on your ServiceNow instance.">Configuring Incident Management</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Add a category or a subcategory</h1> <div class="body taskbody"><p class="shortdesc">Add category or subcategory to assign incidents to the correct team and save time in troubleshooting and bringing the service to normalcy.</p> <div class="section prereq p"> <p class="p">Role required: admin</p> </div> <ol class="ol steps"><li class="li step stepexpand"> <span class="ph cmd">Navigate to <span class="ph menucascade"><span class="ph uicontrol">All</span> > <span class="ph uicontrol">Incident</span> > <span class="ph uicontrol">All</span></span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Open an incident record.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Do any of the following:</span> <div class="itemgroup info"> <ul class="ul" id="add-new-category__ul_ajx_4w5_c3b"><li class="li">Right-click <span class="ph menucascade"><span class="ph uicontrol">Category</span> > <span class="ph uicontrol">Configure Choices</span></span>.<p class="p"><img class="image" id="add-new-category__image_d45_hbg_kyb" src="../image/category-options.png" alt="Category options" /></p> </li><li class="li">Right-click <span class="ph menucascade"><span class="ph uicontrol">Subcategory</span> > <span class="ph uicontrol">Configure Choices</span></span>.<p class="p"><img class="image" id="add-new-category__image_h3r_jbg_kyb" src="../image/category-subcategory-options.png" alt="Subcategory options" /></p> </li></ul> </div> </li><li class="li step stepexpand"> <span class="ph cmd">In the <span class="ph uicontrol">Enter new item</span> field, enter the new category or the subcategory name.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Click <span class="ph uicontrol">Add</span>.</span> <div class="itemgroup stepresult">The new category or subcategory is added under the <span class="ph uicontrol">Selected</span> list.</div> </li></ol> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../product/incident-management/reference/r_CategorizingIncidents.html" title="Categorization of incidents helps in routing to the right team and saves a lot of time in troubleshooting and bringing the service to normalcy.">Incident categories and subcategories</a></div> </div> </div></body></html></div>