<h2>Modify score calculation</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="task" /><meta name="DC.title" content="Modify score calculation" /><meta name="abstract" content="Modify the multiplier values in the formula indicators to calculate the final success score." /><meta name="description" content="Modify the multiplier values in the formula indicators to calculate the final success score." /><meta name="DC.relation" scheme="URI" content="../../../product/change-management/concept/change-score-calculation.html" /><meta name="DC.relation" scheme="URI" content="../../../product/it-service-management/reference/r_ITServiceManagement.html" /><meta name="DC.relation" scheme="URI" content="../../../product/change-management/concept/c_ITILChangeManagement.html" /><meta name="DC.relation" scheme="URI" content="../../../product/change-management/concept/configure-change-management.html" /><meta name="DC.relation" scheme="URI" content="../../../product/change-management/concept/change-success-score.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2024-02-01" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="modify-success-score-calculations" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Modify score calculation</title></head><body id="modify-success-score-calculations"> <div class="breadcrumb"><a class="link" href="../../../product/it-service-management/reference/r_ITServiceManagement.html" title="The IT Service Management (ITSM) solution provides scalable workflows to manage and deliver IT services to your users all through a single cloud-based platform.">IT Service Management</a> > <a class="link" href="../../../product/change-management/concept/c_ITILChangeManagement.html" title="The ServiceNow Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services.">Change Management</a> > <a class="link" href="../../../product/change-management/concept/configure-change-management.html" title="You can configure various aspects of Change Management based on the specific requirements of your organization.">Configuring Change Management</a> > <a class="link" href="../../../product/change-management/concept/change-success-score.html" title="Use team historical data for insights into team performance. The score value helps you to determine how likely the team is to complete your change request without issues.">Change success score</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Modify score calculation</h1> <div class="body taskbody"><p class="shortdesc">Modify the multiplier values in the formula indicators to calculate the final success score.</p> <div class="section prereq p"> <p class="p">Role required: admin</p> </div> <ol class="ol steps"><li class="li step stepexpand"> <span class="ph cmd">Navigate to <span class="ph menucascade"><span class="ph uicontrol">All</span> > <span class="ph uicontrol">Performance Analytics</span> > <span class="ph uicontrol">Indicator Groups</span> > <span class="ph uicontrol">Change success score - multipliers</span></span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Open the indicator that you want to modify.</span> </li><li class="li step stepexpand"> <span class="ph cmd">In the formula, change the multiplier value.</span> <div class="itemgroup info"> <img class="image" id="modify-success-score-calculations__image_ykp_n15_5lb" src="../image/modifyformula.png" alt="Modify the formula by changing the multiplier value" /> </div> </li><li class="li step stepexpand"> <span class="ph cmd">Click <span class="ph uicontrol">Update</span>.</span> </li></ol> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../product/change-management/concept/change-score-calculation.html" title="To calculate the success score, formula indicators are provided. These indicators apply the multiplication operation to the data collected by the automated indicators to arrive at the final score.">Success score calculation</a></div> </div> </div></body></html></div>