Exploring Hardware Asset Management

Learn more about Hardware Asset Management by reviewing the benefits that it can provide for different users in your organization.

Hardware Asset Management overview

Hardware Asset Management enables you to track and manage the end-to-end life-cycle of all your organizational assets such as hardware and consumables. You can simplify every stage of the asset life-cycle with prescriptive workflows and tasks. Asset tagging, assigning ownership, and location tracking of the asset mitigate the risk of asset loss. Hardware Asset Management can also identify unapproved hardware assets and confirm compliance with the established policies and regulations of your organization.

Hardware Asset Management benefits Benefit Feature Users Manage your asset life-cycle and keep the asset records accurate and up-to-date through an intuitive, centralized, and single-pane view of the hardware asset estate that directs you to critical Hardware Asset Management priorities and activities. Hardware Asset Workspace Executives/Application owners/Asset managers/Inventory users Leverage mobile devices to receive assets into stockrooms and conduct on-site audits for accurate inventory checks. Mobile asset scanning Asset managers/Asset administrators/Inventory administrators Streamline your asset life-cycle with prebuilt and guided workflows of Hardware Asset Management . Asset life-cycle automation Asset managers/Asset administrators Automate Return Merchandise Automation (RMA) processes for assets to be returned, replaced, or repaired. Return Merchandise Authorization Asset managers/Inventory administrators Manage a complex group of assets as a single parent record Asset bundles Asset managers/Asset administrators Automate the process of reclaiming assets assigned to a departing employee. Asset reclamation Employees/Asset managers/Inventory administrators Track and manage your hardware asset locations automatically. Integration with Zebra technology Radio Frequency Identification Asset managers/Inventory administrators Manage asset donation to charity organizations with workflow. Asset donation Employees/Asset managers/Inventory managers Operate stockrooms with greater precision by linking assets to pallets and tracking assets at the aisle and space level. Pallets for inventory Asset managers/Inventory administrators Handle all loaner asset requests and make sure of the timely preparation and deployment of loaner assets. Loaner assets Employees/Inventory administrators Automate the ordering, asset tagging, and delivery of your employees' hardware asset refresh requests. Zero Touch Refresh Employees/Asset managers/Inventory administrators Track shipments by creating connections to carriers via APIs. Shipment carrier integration Administrators/Asset managers/ Inventory administrators Automate and create hardware asset records before they’re received. Advanced Shipment Notification (ASN) Administrators Request hardware products to be used in the organization, onboard the product, and define the TRM life-cycle phases. Manage onboarding of hardware products using Application Portfolio Management Enterprise architects/Application owners Improve request fulfillment time by using service locations and connecting stockrooms geographically with distribution channels. Service locations Distribution channels Asset managers/Inventory administrators Analyze and track the initial capital cost and operation cost of your assets. Asset Total Cost of Ownership for Hardware Asset Management Application owners/ Asset managers Get the warranty details of hardware assets from Lenovo . Asset warranty integration with Lenovo Asset managers

Using Guided Setup to implement Hardware Asset Management Hardware Asset Management Guided Setup provides a sequence of tasks that help you configure Hardware Asset Management on your ServiceNow instance. To open Hardware Asset Management guided setup, navigate to App > Guided Setup . For more information about using the Guided Setup interface, see Using guided setup .