Import Update set from XML and install fix script

Import Update set from XML and install fix script Import Update set from XML and install fix script

Import update set from XML to provide cross-scope access to HR Service Delivery applications and run fix script to display field decorator in the ticket.

Role required: admin

Following table depicts the RCA record mapping to its feature.

Table 1. RCA record mapping RCA Record Plugin Plugin Name content_automation_rca_records.xml {Content Automation} [com.sn_content_automation] document_templates_rca_records.xml {Document Templates} [com.snc.document_templates] human_resources_core_rca_records.xml {Human Resources Scoped App: Core} [com.sn_hr_core] human_resources_integrations_rca_records.xml {Human Resources Scoped App: Integrations} [com.sn_hr_integrations] human_resources_lifecycle_events_rca_records.xml {Human Resources Scoped App: Lifecycle Events} [com.sn_hr_lifecycle_events] human_resources_service_portal_rca_records.xml { Employee Center } [com.sn_hr_service_portal] human_resources_workspace_rca.xml {Human Resources Scoped App: Workspace} [com.sn_hr_agent_workspace]

For more information about the Update sets, see Update set transfers .

Download the update sets from the app store for HR Service Delivery integration with Microsoft Teams . If you can't find the XML files, click Show more to view the list of supporting links and docs.

Click each of the XML files to download on to your computer. human_resources_integrations_rca_records human_resources_service_portal_rca_records human_resources_lifecycle_events_rca_records human_resources_core_rca_records content_automation_rca_records document_templates_rca_records.xml fix_script_start_chat_field_decorator_HR human_resources_workspace_rca.xml

Navigate to upload XML files. Navigate to All > System Update Sets > Local Update Sets for the RCA script XML uploads. Navigate to All > System Update Sets > Retrieved Update Sets for the fix script XML upload.

Right-click on the Name column header and select Import XML menu. Select Browse on the Import XML form and select the update set XML file. Select Upload . Select the XML file by its name on the Retrieved Update Sets form for RCA script type and Local Update Sets form for fix script type. Select Preview Update Set . Select Commit Update Set . The XML scripts will be in Committed state.

The RCA and fix script XMLs are uploaded.

Parent Topic: Install HR Service Delivery integration with Microsoft Teams application Install Fix Script for HR Service Delivery integration with Microsoft Teams

Run the fix_script_start_chat_field_decorator_HR in the ServiceNow instance to display Start Microsoft Teams chat field decorator in the ticket to initiate a chat with the requester.

Role required: admin

Navigate to System Definition > Fix Scripts . Enter Add Teams chat Field Decorator in the Name column search. Select Add Teams chat Field Decorator fix script. Select Active check box. Select Run Fix Script . The icon is displayed as a field decorator in a record.