Create Incident on the Universal Request Form is not doing anything - Support and Troubleshooting

Create Incident on the Universal Request Form is not doing anything Issue When clicking "Create Incident" from an assigned universal request, the button does not do anything.

Steps to Reproduce:

1. Create a Universal Request

2. Open the record in Agent Workspace

3. If the record is not assigned to anyone, please click [Assign to me] or assign the universal request to someone.

4. Click "Create Incident" button.

Expected Result: A new form for incident record will be opened

Actual Result: The button is not doing anything

Release Reported in the Vancouver release

Cause There was an extra "," in sn_inc_uni_req.incident.universal_request.copy_fields system property value, and the UI Action's delimiter is a comma. It was expecting a field after the comma. Since no field is defined after the last comma, it is causing the issue.

Resolution Remove the extra comma from the value of "sn_inc_uni_req.incident.universal_request.copy_fields" system property

For example:

From:

universal_request=sys_id,short_description=short_description,description=description,caller_id=opened_for,opened_by=opened_by,contact_type=contact_type,

To:

universal_request=sys_id,short_description=short_description,description=description,caller_id=opened_for,opened_by=opened_by,contact_type=contact_type