<h2>CI's are not creating for Monitor/Docking Station model categories</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Issue </h3><section><p style="padding-left: 40px;">CI's are not creating for Monitor/Docking Station model categories</p></section></div><div ><h3 >Cause</h3><section><p style="padding-left: 40px;">By design the CI's are not created for Monitor/Docking Station model categories</p></section></div><div ><h3 >Resolution</h3><section><ul style="list-style-position: inside;"><li>By design the CI's are not created for Monitor/Docking Station model categories because by default ITIL docking stations and monitors are assets but not Ci's they are considered a peripheral like a mouse or a keyboard.. In most organisations they are moving to being consumables and not tracked by strict asset management processes.</li><li>In many cases, people do not open tasks directly against a monitor, so the default configuration is to not have an associated CI Class. They are often just tracked as Assets. An incident would then be opened against the computer (if anything) and the monitor is described as the issue for an incident.</li><li>When an Asset is created, default business rules that trigger would check if the model category allows to create a CI.</li><li>In OOB, Monitor/Docking station model category does not have a CI class defined and thereby no Ci was created.</li></ul></section></div></article></div>