In Virtual Agent, when making the UI $sn-va-web-client-app.do private the web client is shown inside the platform navigatorIssue In Virtual Agent, when making the UI $sn-va-web-client-app.do private by following steps on this KB0868500 the web client is shown inside the platform navigator. This happens in Polaris (Next Experience) and in UI16 NOTE this will only happen if the user is not logged in and goes directly to the web client page ($sn-va-web-client-app.do). Suppose the user is logged in and goes to /$sn-va-web-client-app.do it will not load the navigator. ReleaseAnyCauseThis is happening because there is a user preference for Poalris named glide.ui.menu.main.pinned.id for this user (or for system true user preference) which when is available will load the navigator and open the web client inside the platform navigator. This is expected. This user preference when not active for the user or a system-wide does not exist will load the web client with modules and applications not pinned but in the background. ResolutionIf you don't want the navigator pinned then delete this user preference and make sure there is no system wide user preference. Any changes to this would require reaching out to the idea portal.