Installation Error : Conversational Integration with Microsoft Teams - Datacenter credentials are not validIssue By following the steps as per # https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/virtual-agent/task/teams-install.html and selecting the "Integrate with Now Virtual Agent" option from the page # https://XXXX.service-now.com/now/conversation/settings/channel-settings, the customer is directed to the authentication page and when they select the user account as available in Azure which is to be used for the integration, they are not presented any message to confirm the login as per the screenshots given in # https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/virtual-agent/task/add-msteams-snow-va-bot.html , instead, they are redirected to the page # https://XXXX.service-now.com//va_install_redirect.do?sysparm_channel=teams&sysparm_success=false ( as below) CauseThe below errors were seen in the node transaction logs during the time when the installation was attempted and fixing the errors resolved the issue Error # 1 2023-11-14 11:39:10 (229) Default-thread-1 SYSTEM txid=fd2e14c9f745 SEVERE *** ERROR *** More than one active key found in crypto module wit sys_id: fb0da86f53203010e5f7ddeeff7b12d6 for key type id: sym_hmac 2023-11-14 11:39:10 (230) Default-thread-1 8AED50CD9F267510F8175CF3F324AB18 txid=fd2e14c9f745 #81824 /api/now/v1/batch Parameters ------------------------- api=api 2023-11-14 11:39:10 (230) Default-thread-1 8AED50CD9F267510F8175CF3F324AB18 txid=fd2e14c9f745 *** Start #81824 /api/now/v1/batch, user: M365 Demo Admin 2023-11-14 11:39:10 (231) Default-thread-1 8AED50CD9F267510F8175CF3F324AB18 txid=fd2e14c9f745 #81824 [REST API] BatchItemExecutor : *** Start batch item api/sn_bot_install_ui/bot_install/teams/va with id=cloyqlnb2001s357wykn8quur 2023-11-14 11:39:10 (651) Default-thread-1 8AED50CD9F267510F8175CF3F324AB18 txid=fd2e14c9f745 #81824 [REST API] BatchItemExecutor : *** End batch item api/sn_bot_install_ui/bot_install/teams/va with id=cloyqlnb2001s357wykn8quur 2023-11-14 11:39:10 (653) Default-thread-1 8AED50CD9F267510F8175CF3F324AB18 txid=fd2e14c9f745 tx_pattern_hash=-1960361759 *** End #81824 /api/now/v1/batch, user: M365 Demo Admin, total time: 0:00:00.431, processing time: 0:00:00.431, CPU time: 0:00:00.021, SQL time: 0:00:00.007 (count: 17), ACL time: 0:00:00.002, Script time: 0:00:00.415 (count: 2), type: batch_rest, origin scope: sn_bot_install_ui, app scope: sn_bot_install_ui , method:POST, api_name:now/batch, resource:now/v1/batch, user_id:d4a6e9ca1bb571144ff10d84604bcbc9, response_status:200 Error # 2 2023-12-08 11:51:57 (884) Default-thread-8 GUEST-03370CF89F47751042D9D4EE8324AB57 txid=47370cf85755 SEVERE *** ERROR *** Datacenter credentials are not valid code: 401 response: {"result":{"status_code":"401","error_message":"Bad Authentication: IaasAuthErrors.AuthenticationError: [API::authenticateInstance] Unable to authenticate user:704407766f4f39404c327b2f5d3ee4ad. passwords do not match."}} 2023-12-08 11:51:57 (889) Default-thread-8 GUEST-03370CF89F47751042D9D4EE8324AB57 txid=47370cf85755 SEVERE *** ERROR *** com.glide.channelproxy.exception.InvalidInstallationException: Datacenter credentials are not valid code: 401 response: {"result":{"status_code":"401","error_message":"Bad Authentication: IaasAuthErrors.AuthenticationError: [API::authenticateInstance] Unable to authenticate user:704407766f4f39404c327b2f5d3ee4ad. passwords do not match."}} 2023-12-08 11:51:58 (027) Default-thread-13 4807CC7C9F47751042D9D4EE8324AB5A txid=973740f89955 #78864 /va_install_redirect.do Parameters ------------------------- sysparm_success=false sysparm_channel=teams 2023-12-08 11:51:58 (027) Default-thread-13 4807CC7C9F47751042D9D4EE8324AB5A txid=973740f89955 *** Start #78864 /va_install_redirect.do, user: M365 Demo Admin Steps to download the node logs can be found in KB0826291 - How to download localhost logs from all or selected nodesResolutionFix for Error # 1 Please report the issue to ServiceNow support with the error details as this error fix requires deactivating the duplicate key, a change request will be created by ServiceNow support to fix this error which is associated with the KMF module. Fix for Error # 2 Please report the issue to ServiceNow support with the error details as this error fix requires synching the password as stored in the system property "glide.customurl.datacenter.instance.password" across all the nodes in the backend associated with an instance.