RPA Washington known issues list Troubleshooting issues for the Robotic Process Automation (RPA) application Resolve some common issues that you might face while working with the Robotic Process Automation (RPA) application. RPA Hub : Issue Action Affected Versions The Guided Tour for queues does not work after the RPA Hub application is repaired. Follow the instructions as listed in the KB1639191 article in the Now Support Knowledge Base. RPA Hub 9.0.x System admin and maint users are able to make two packages as mark as default with same domain packages when two packages are in different scope application Follow the instructions as listed in the KB1642139 article in the Now Support Knowledge Base. RPA Hub 9.0.x On Robot calendar, if bot process is in published state and on trying to create/edit the schedules, process is not moving in-maintenance. Click of a primary button on the confirmation modal in the RPA Hub workspace is not working as expected. Follow the instructions as listed in the KB1642148 article in the Now Support Knowledge Base. New customer on Washington When a bot process is using Robot Pool and one of the robots in the Robot Pool feature is incorrectly configured, multiple failed Process Job records are created. Follow the instructions as listed in the KB1436538 article in the Now Support Knowledge Base. RPA Hub 5.1.x and higher On partial upgrade from Utah to Vancouver, buttons on the Bot Process form in workspace are not be visible until the RPA Hub application upgrade is complete. Follow the instructions as listed in the KB1433813 article in the Now Support Knowledge Base. For Platform upgrades before RPA Hub application upgrade is complete. Utah to Washington In RPA Hub, on Robot Calendar page, in the contextual side panel, the Search and Info icons of the Schedule form fields are not working. Follow the instructions as listed in the KB1292229 article in the Now Support Knowledge Base. RPA Hub 5.0.x and higher Schedules of a Bot Process ,when imported to an instance using update sets, are not triggered on Unattended Robot Follow the instructions as listed in the KB1590278 article in the Now Support Knowledge Base. RPA Hub 4.0.x and higher Fixed in 9.0.x On Robot Calendar, schedules associated with a robot are not visible if the System Property (sys_properties) “glide.sys.date_format” contains any value other than yyyy-MM-dd. Follow the instructions as listed in the KB1590259 article in the Now Support Knowledge Base. RPA Hub 4.0.x and higher Fixed in 9.0.x Attended Robot is not initiated or triggered, if the Action Label on the Attended Configuration Page contains special characters. Follow the instructions as listed in the KB1590276 article in the Now Support Knowledge Base. RPA Hub 8.0.x Fixed in 9.0.x Activity stream is empty for Bot Process form, its overview page and all Robot forms in the RPA Hub Workspace. Follow the instructions as listed in the KB1590275 article in the Now Support Knowledge Base. Washington Platform In the RPA Hub, you cannot create a license record for the domain even if the instance has domain support enabled. Migrate the domain separation plugin to a newer version, that is, Domain Support - Domain Extensions Installer (com.glide.domain.msp_extensions.installer). Follow the instructions as listed in the KB1223591 article in the Now Support Knowledge Base. RPA Hub 5.0.x and higher Due to a known issue related to the Now Platform, in the RPA Hub workspace, when you select the Assign Assets field, the bot process configuration form does not close automatically. The bot process form is opened in the adjacent tab. Follow the instructions as listed in the KB1223590 article in the Now Support Knowledge Base. RPA Hub 5.0.x and higher versions In the RPA Hub, events are not displayed on the robot calendar in Day or Week views when there are many events and they reach to the border of cell in the robot calendar. Change the Calendar view to Month view to see all the events on that day. Follow the instructions as listed in the KB1223676 article in the Now Support Knowledge Base. RPA Hub 5.0.x and higher In the RPA Hub, events might not display according to the start time and end time defined in the schedule during day light saving time. Follow the instructions as listed in the KB1223708 article in the Now Support Knowledge Base. RPA Hub 5.0.x and higher In the RPA Hub, robot calendar does not load when you create a schedule that generates more frequent events. For example, event for every 1 minute for a week. Follow the instructions as listed in the KB1223707 article in the Now Support Knowledge Base. RPA Hub 5.0.x and higher RPA Desktop Design Studio: Issue Action Affected Versions Missing public key token exception while referring an external library file in your script connector. Follow the instructions as listed in the KB1642337 article in the Now Support Knowledge Base. . RPA Hub 9.0.x Break component fails to terminate loops when placed in a different activity Follow the instructions as listed in the KB1642338 article in the Now Support Knowledge Base. RPA Plugin Bundle 9.0.x and lower Failed to login onto the computer, please validate the credentials. Job was canceled Follow the instructions as listed in the KB1642339 article in the Now Support Knowledge Base. RPA Plugin Bundle 9.0.x and lower