Language Translation issue in AES for Record Producers - Known Error

Language Translation issue in AES for Record Producers Description In the current version of AES, there is a limitation where the Record Producer can only be edited in the system language. This poses a challenge for users who need to provide translations for items in different languages.

Steps to Reproduce

1. Install the German language plugin.

2. Create a Record Producer and provide translations for it in German using the platform forms and lists.

3. Open AES in German locale and try to edit the Record Producer created in step 2.

Expected Behavior: Users should be able to provide/edit translations in German for the Record Producer.

Actual Behavior: The user encounters an issue where the item is displayed in the system language, and the provided values are considered as values in the system language.

Workaround For translation purposes, users are encouraged to utilize the Catalog Builder experience. With Catalog Builder, the business owner can leverage the Localization Framework integrated into the Catalog Builder Dashboard, introduced as part of the Utah release.

Users can request translations using the Localization Framework. Refer to the Localization framework documentation for more information. Documentation: Localization Framework (servicenow.com) Provide ad hoc translations by selecting supported languages in the Localization framework. Business owners can check the availability of translations (Translated/partially translated, etc.) across various languages. Refer to the documentation for detailed information: Localization Framework integration with Catalog Builder (servicenow.com) Related Problem: PRB1714830