Agent and Now mobile apps: unable to login; a server with the expected hostname could not be found.Issue In the Agent or Now mobile apps, we are having trouble logging in. Upon entering the name of the instance, in iOS we get the error message: a server with the expected hostname could not be found. In the Android, the error message is a bit different: Error logging in CauseThis could be due to the employment of IP Address Access ControlResolutionGo to 1. [instance-name.service-now.com]/ip_access_list.do 2. deactivate all the entries Confirm you can now enter an the instance name in the mobile app. [Alternatively, you may create a new entry on the list with the IP given to you my the phones mobile web browser when it navigates to whatismyipaddress.com/