Multiple cases will be created if Create Case button is clicked multiple times - Known Error

Multiple cases will be created if Create Case button is clicked multiple times Description Multiple cases will be created if Create Case button is clicked multiple times

Steps to Reproduce

1. Open Agent Workspace for HR 2. Open case creation form and fill all required fields 3. Click twice on the Create case button

Result: 2 cases are created

Workaround Note: This issue has been fixed in v2.1+ of agent workspace for HR case management plugin, we recommend upgrading to this version or beyond to get the fix.

Below steps can be followed in lower version to workaround the issue -

1. Open UI builder (Search for 'UI builder for Agent workspace for HR case management')

2. Make sure HR agent workspace experience in opened in UI builder

3. Open case creation page

4. Expand the client state tab parameters and ensure 'disableCreateCaseButton' variable is present and initial value is true

5. Open 'checkForDuplicateHRCase' client script in UIB and add 'api.setState("disableCreateCaseButton",true);' in the first line and save the page

6. Open 'createCase' client script in UIB and add 'api.setState("disableCreateCaseButton",true);' above 'console.log(error);' line in this script (Search for this line in this script)

7. Next in page contents click on 'Check duplicate modal'

8. Go to the events tab of this modal and add 'Update client state parameter' handler in modal closed event

9. Select 'disableCreateCaseButton' variable and set the value to false in the handler (refer below screenshot for help)

10. Save the page and hard reload the case creation page to get these changes