Issue with PDF document generated with Document tempalte - Known Error

Issue with PDF document generated with Document tempalte Description Issue with PDF document generated with Document template Font used is Arial but it changes to Times New Roman

Steps to Reproduce

1. Take any OOB instance with plugin Document Templates Version 25.0.2 installed 2. Navigate to sn_doc_html_template.LIST 3. Create any new HTML Template 4. Type anything in Body and set the font to Arial 5. Verify the source code for HTML Body, the font family will look like this style="font-size: 14pt; font-weight: normal; font-family: arial, helvetica, sans-serif;"

6. Click on Preview, the font Arial is changed to Times New Roman

Workaround 1. In the script include "DocumentTemplateAjaxSNC", go to the method 'getPrefilledBody'. https://instance-name.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=e3184ce6b7c30010e15bf597ee11a92e

2. See if there is a line within 'getPrefilledBody' like so:

var uniCodes = /[\u0000-\u001f,\u007f-\u009f]/g;

3. If this line exists, replace it with the following line:

var uniCodes = /[\u0000-\u001f]|[\u007f-\u009f]/g;

4. After you save this file with the previous change, the PDF document should no longer remove commas from the document.