HLA logs not coming into the instanceIssue HLA logs not coming into the instance. When looking at Data Input, seeing - “Check your data streaming. There are no samples to present”• unable to see any logs in the instance Observations:• MID is able to connect to the instance.• All settings look correct for HLA configuration .• HLA versions seem to be sound based on output of “sn_occ_stats.do”• All components reporting healthy when looking at https://<instance>.service-now.com/xmlstats.do?include=services_status Following error seen in the MID Server agent log:• grpc-managed-channel-sender-thread ERROR Connectivity state is TRANSIENT_FAILURE, check the communication with Occultus 2023-05-19T09:35:20.232+0100 INFO (ECCQueueMonitor.40) [LoomLogger:30] GrpcSink is attempting to connect to : https://<instance>.service-now.com/2023-05-22T15:24:49.832+0100 INFO (WrapperStartStopAppMain) [Instance:1360] Using proxy host=a***.net, port=8080, user=null2023-05-19T09:10:07.489+0100 ERROR (grpc-managed-channel-sender-thread) [GrpcClient:274] Connectivity state is TRANSIENT_FAILURE, check the communication with occultus • The MID server is configured to connect to the SN instance via a Proxy.• General MID functionality appears to be fine, Error pointing to something specific to Occultus and connectivity. • Suspicion is the Proxy is causing this.ReleaseAll release where HLA is installed.CauseThere was a connectivity issue with the network path to the Occultus, it was due to the proxy installed in their environment. The network path: Mid->proxy ->Load Balancer(https://<instance>-data.service-now.com)->Occultus(instance.service-now.com) must be open and validated including all the security check.ResolutionAllow traffic from the MID server to "https://<instance>-data.service-now.com" which is blocked.And this will resolve the issue.