Issue with OL getting hard deleted for unselecting child offering on reconfiguration flow - Known Error

Issue with OL getting hard deleted for unselecting child offering on reconfiguration flow Description Reconfiguration issues identified for following flows along with workarounds for the same. These issues will be addressed in the upcoming release. Steps to Reproduce

1) Re-select an optional product marked for disconnection in a draft change order Steps to reproduce 1) Navigate to the customer orders list on workspace and click 'New' to create a change order for a product or service. On the catalog screen, select an inventory with an optional product/service and click 'Manage'.

2) On the review screen, click 'Modify' to open the configurator.Unselect the optional product and click 'Update'. This step creates line items with the unselected line having action as disconnect.

3) If the above action is to be reverted while the order is still in draft and the user decides to keep the inventory selected, the user can click 'Customize' which opens the configurator; however, the line with action as disconnect is shown as selected instead of unselected, which is not the correct behavior and any further operation does present an expected outcome.

2) Unselect optional line(s) with action = 'change' in a draft order Steps to reproduce 1) Navigate to the customer orders list on workspace and click 'New' to create a change order for a product or service. On the catalog screen, select an inventory with an optional product/service and click 'Manage'.

2) On the review screen, click 'Modify' to open the configurator. Keep the optional product selected and click on 'Update'. This step creates line items with all the lines having action as change.

3) If the above action is to reverted while the order is still in a draft state and the user decides to disconnect the optional product, the user can click 'Customize' to open the configurator. The optional product can be unselected on the configurator and on clicking 'Update', the optional line item still shows the action as 'change' instead of 'disconnect' which is not the correct behavior and further operation does present an expected outcome.

3) Customization blocked for order lines belonging to disconnect, suspend and resume orders Steps to reproduce 1) Navigate to the customer orders list on workspace and click 'New' to create a product or service order having action as disconnect, suspend or resume. On the catalog screen, select any inventory to perform the operation.

2) From the review screen, if either disconnect, suspend or resume is selected, the disconnect/suspend/resume pop-up is shown and the user can enter the details required and click 'Submit'.

3) The line items are created and the lines corresponding to the selected inventory and its child lines has the action as disconnect, suspend, or resume as per the order action.

4) If the user wants to customize any existing line to change any characteristics, the customize button does not open the configurator.

4) Customization blocked for order lines when two or more lines in with the same top line item have the same specification Steps to reproduce 1) Create an order through workspace or API with at least two lines having the same specification and top line item

2) If the user wants to customize any existing line to change any characteristics, the customize button does not open the configurator.

5) Reconfiguration list refresh issue Steps to reproduce 1) Navigate to the customer orders list on workspace and click 'New' to create an add order for a product or service. On the catalog screen, select an offering/specification with an optional product/service and click 'Modify'.

2) On the configurator, select the optional product and click 'Update'. This step creates line items with an added line for the optional product.

3) If the above action is reverted while the order is still in a draft state and the user decides to remove the optional product, the user can click 'Customize' to open the configurator. The optional product can be unselected on the configurator and when the user clicks 'Update', the optional line item is deleted as expected. However, the customize button is enabled and on consequent selection of any line for reconfiguration, the customize button is hidden which is not expected.

Workaround 1) Re-select an optional product marked for disconnection in a draft change order Workaround

Cancel the above order and recreate the order with the optional product selected.

2) Unselect optional line(s) with action = 'change' in a draft order Workaround

Cancel the order and recreate the order with the optional line deselected.

3) Customization blocked for order lines belonging to disconnect, suspend and resume orders Workaround

Please change the characteristics using the order line item form on workspace or platform.

4) Customization blocked for order lines when two or more lines in with the same top line item have the same specification Workaround

Please change the characteristics using the order line item form on workspace or platform.

5) Reconfiguration list refresh issue Workaround

Please refresh the page and the customize option is visible when expected.