Plugins versus Store apps: Find the right process for product activation on a production instanceSummary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } When installing apps or plugins on a ServiceNow instance, it's essential to understand the item classification—whether it's a plugin or a Store app—as the installation process differs for each. ServiceNow plugins Product codes typically start with com.Not searchable on the ServiceNow StoreMust be requested via the Service Catalog on the ServiceNow Support PortalFor detailed steps, see Plugin activation overview ServiceNow store apps Searchable on the ServiceNow Store, except for dependency appsDependencies can be found via the parent app Store page Store apps fall into two categories: ServiceNow-developed apps: Product code starts with sn_Partner-developed apps: Product code does not start with com. or sn_ Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All releases Instructions<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Step 1: Search the ServiceNow Store 1. Using the app name, product code, or both, search the ServiceNow Store. If you find the item, it is a ServiceNow Store app. Note: Most ServiceNow developed apps are available on instances after you have accepted the Terms & Conditions in the Store. For detailed instructions, see KB1438103. Step 2: If the item is not listed in the Store Using the product code (if available), identify the type: plugin or dependency app (hidden store app): Plugins Start with com. Request activation via the Plugin Activation module in the Now Support Portal.For the full process, see Plugin activation overview Dependency app (hidden store app) Start with sn_ These are not searchable directly. Instead, they install as dependencies of parent applications. Step 3. Locate an app or plugin without a product code If the product code is unknown, try the following methods. A. Use Application Manager (non-production instance) If the app is available on your non-production instance: 1. Go to System Applications > All Available Applications > All 2. Search by name. The tile displays the product code. 3. For more information, see Application Manager B. Use the plugin activation module on Now Support 1. Go to: Now Support > Service Catalog > Automation Store > Activate Plugin 2. Enter the name in the "Which plugin would you like to activate?" field. 3. If the name appears, it is a plugin. 4. Select the Plugin I'm looking for is not listed box if any of the following apply: You do not see the plugin listedA message displays saying you do not have the required subscriptionA message says the plugin is already active Related Links<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Application Manager Plugin activation overview