Plugins versus Store apps: Find the right process for product activation on a production instanceSummary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } When installing applications or plugins on a ServiceNow instance, it's essential to understand the item classification—whether it's a plugin or a Store application—as the installation process differs for each. ServiceNow plugins Product codes typically start with com.Not searchable on the ServiceNow StoreMust be requested via the Service Catalog on the ServiceNow Support PortalFor detailed steps, see Plugin activation overview ServiceNow store applications Searchable on the ServiceNow Store, except for dependency applicationsDependencies can be found via the parent application's Store pageFor how to locate them, see Find required dependency applications in the ServiceNow Store Store apps fall into two categories: ServiceNow-developed apps: Product code starts with sn_Partner-developed apps: Product code does not start with com. or sn_ Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All releases Instructions<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Step 1: Search the ServiceNow Store To determine if the item is a plugin or Store application: 1. Using the application name, product code, or both, search the ServiceNow Store If you find the item, it is a ServiceNow Store application.A green banner indicates ServiceNow developed apps. A gray banner indicates partner-developed apps, often with a Certified App badge (if applicable). Note: Most ServiceNow developed apps are available on non-production instances by default. To install them on production, you must connect them to the instance through the Store. For detailed instructions, see KB1438103 Partner-developed apps usually require instance mapping even on sub-production instances. Step 2: If the item is not listed in the Store Using the product code (if available), identify the type: plugin or dependency app (hidden store app): Plugins Start with com. Request activation via the Plugin Activation module in the Now Support Portal.For the full process, see Plugin activation overview Dependency app (hidden store app) Start with sn_ These are not searchable directly. Instead, they install as dependencies of parent applications.For details, see Find required dependency applications in the ServiceNow Store. Step 3. Locate an app or plugin without a product code If the product code is unknown, try the following methods. A. Use Application Manager (non-production instance) If the app is available on your non-production instance: 1. Go to System Applications > All Available Applications > All 2. Search by name. The tile displays the product code. 3. For more information, see Application Manager B. Use the plugin activation module on Now Support 1. Go to: Now Support > Service Catalog > Automation Store > Activate Plugin 2. Enter the name in the "Which plugin would you like to activate?" field. 3. If the name appears, it is a plugin. 4. Select the Plugin I'm looking for is not listed box if any of the following apply: You do not see the plugin listedA message displays saying you do not have the required subscriptionA message says the plugin is already active Related Links<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Application Manager Procure and install ServiceNow Store apps in production instances Find required dependency applications in the ServiceNow Store Plugin activation overview