<h2>Virtual Agent - Attachments shared by end user in virtual agent conversations are not added in interaction record.</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Summary</h3><section><ul style="list-style-position: inside;"><li>It is an expected behaviour. Attachments shared by an end user to agent in a conversation are added to the conversation task record associated to the respective interaction.</li><li>Only the attachments shared by the agent to the end user during a conversation are copied to the interaction record.</li></ul></section></div></article></div>