Checklist todo not clickable on Employee Center portalIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The HR Tasks of type Checklist are not clickable on the HR Checklist widget. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Any Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The issue can be caused by customizations to the Script Include hr_TaskTickethttps://instance_name.service-now.com/sys_script_include.do?sys_id=aa749713539322003066a5f4a11c08de The checklist-interaction value in the Body HTML Template of Widget HR Checklist drives whether the checklist items are editable or not:https://instance_name.service-now.com/sp_widget.do?sys_id=cc0e7a92c3833200b599b4ad81d3ae1e <div id="checklist" class="panel panel-{{::options.color}} b task-activity" ng-class="{'checklist-interaction': data.task.finished || !data.task.assigned_or_delegated}" ng-if="data.task.hr_task_type == 'checklist'"> This logic checks the values of data.task.finished or data.task.assigned_or_delegated; if at least one of them is true, the checklist with be read-only. The Server Script code in the same widget calls Script Include hr_TaskTicket to get the data.task object populated. If the getTasks() function in Script Include hr_TaskTicket had been customized and was missing the lines: task.finished = gr.getValue("active") == "0"; and/or task.assigned_or_delegated = task.assigned_to_me || task.delegated_to_me; or if these values return undefined, null or false, the checklist-interaction in the Body HTML of the widget would not be set to true, preventing the checklist from being clickable. Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Upgrade to the most recent version of the Employee Center Core (and also Employee Center/Employee Center Pro*) pluginsRevert Script Include hr_TaskTicket to its OOB versionhttps://instance_name.service-now.com/sys_script_include.do?sys_id=aa749713539322003066a5f4a11c08deIf any customizations are needed, apply them on top of its most recent OOB version. *Employee Center Pro only if installed