In the Virtual Agent Dashboard, the dashboard is showing incorrect data. Issue In the Virtual Agent Dashboard, the dashboard is showing incorrect data. ReleaseAnyCauseThe "Conversational Analytics ETL Process" scheduled job executes a couple of checks to make sure the conversations in sn_ci_analytics_conversation can be displayed in the dashboard. One of those checks is the "Active Conversation" script in sn_ci_analytics_formula_override (check the following url):sn_ci_analytics_formula_override.do?sys_id=4c44c9dcc31c3010d81b6e221f40dd0f&sysparm_record_target=sn_ci_analytics_formula_override&sysparm_record_row=3&sysparm_record_rows=6&sysparm_record_list= After doing some research, I noticed there are no conversations in sn_ci_analytics_conversation that meets the conditions in the formula above. Hence, the scheduled job will set the conversations to "Ignored" as they are not valid for the analytics dashboard.In order for the conversations in sn_ci_analytics_conversation to be considered valid, it should meet ONE the following:- conversation_type = notification- interaction.virtual_agent or interaction.agent_chat = true- notification.state of the conversation should equal "completed" or "completed"NOTE: there's a table cleaner that will delete records older than 30 days for sn_ci_analytics_conversation.ResolutionWhile looking at the conversations tied to the sn_ci_analytics_conversation table, it looks like all those conversations are faulted, meaning they were abandoned. Abandoned conversations won't set the virtual_agent flag for their respective interactions. It looks like in this example the customer was using a custom greetings topic. This custom greetings topic does not use a topic picker or topic discovery (please compare with the original OOB Greetings topic flow.During topic picker or topic discovery, we set a conversation context variable (global_virtual_agent_invoked) for the current conversation. This variable is a flag to set the interaction with virtual_agent=true. As I mentioned before, if this flag is set to true, those conversations should appear in the dashboard.We recommend creating a new regular topic with the same flow as the custom greeting topic and calling this topic via topic discovery or topic picker.