Interaction not associated with Case when using UI Action 'Create Case' from different pages in CSM WorkspaceDescriptionIn the CSM Configurable workspace, the Case created from Interaction record is not always results in the stored association between the Case and Interaction. If an agent starts workflow from selecting Interaction from the Interaction list or using a New button on the Interaction list, and than use "Create Case" on that Interaction, then association between that Case and that Interaction is stored in interaction_related_record. However, if an agent gets to the Interaction from through any other pathway and use "Create Case", the association between that Case and that Interaction is not established and lost. Steps to Reproduce 1. Hop into OOB instance and open CSM FSM configurable workspace.2. Navigate to Customer -> Contacts 3. Open any record and navigate to Interaction related list.4. Click on the New button, fill the fields and then click on the 'Create case' button.5. Fill the details and save the record.6. Now open the interaction_related_record and note that no records are created. Alternatively,7. Create a new interaction directly and click on create case. Fill in the details.8. Note that record is created in the interaction_related_record table.WorkaroundAn agent can manually add a connection between an Interaction and a Case by using "Associate record" on the Interaction form.Related Problem: PRB1681086