Teamviewer link has an extra digitIssue You have set the Integration with ServiceNow and TeamViewer with the following Store Application plugin: https://store.servicenow.com/sn_appstore_store.do#!/store/application/b52c37f20f909200fc1f758ce1050e72/2.0.3?referer=%2Fstore%2Fsearch%3Flistingtype%3Dallintegrations%25253Bancillary_app%25253Bcertified_apps%25253Bcontent%25253Bindustry_solution%25253Boem%25253Butility%25253Btemplate%25253Bgenerative_ai%25253Bsnow_solution%26q%3DTeamviewer&sl=sh You have an issue with the Quick Message to send emails with the connection link to the customer.The TeamViewer Link that has been generated for the case is different from the link sent via the Quick Message email. Field 'x_tvgh_teamviewer_session_session' is being used in the Quick Message for the Teamviewer link: "Please open the following link to join the remote support session: ${x_tvgh_teamviewer_session_session.end_customer_link}"CauseThe issue is with the plugin. The field in the incident table for the link: x_tvgh_teamviewer_session_session Field in the sys_dictionary from the task table:/sys_dictionary.do?sys_id=604dc89f87ae7990ab280e9c8bbb353f It's a reference field from the table: x_tvgh_teamviewer_sessions (See 'Reference' field in the above dictionary record):/sys_db_object.do?sys_id=df3d489f87ae7990ab280e9c8bbb3541 Upon reviewing the values in the 'x_tvgh_teamviewer_sessions' from where the actual field is being referenced, we can see that it only has 9 digits. We can see the email client is actually fetching the session link properly.However, the field that is being displayed has an additional extra digit.ResolutionThis is not an issue within the ServiceNow instance or platform, but the plugin team's. Please reach the plugin team to review the reason the field (when referenced to the incident table) is displaying differently. The email is in the plugin link (above in the description).