Utah Patch 9 Hot Fix 1: Known Errorsdiv.margin { padding: 10px 40px 40px 30px; }.title {color: #1F8476;font-weight: normal;font-size: 28px;margin-bottom: 56px;}h1{color: #1F8476;font-weight: normal;font-size: 21px;margin: 40px 0 -5px 0;}hr {border-top-width: 1px;border-top-style: solid;border-top-color: #cccccc;}a{color:#1F8476;}a:hover {color:#1F8476;text-decoration:underline;}.scroll {border: 0;border-collapse: collapse;color:#161B1Cmargin-bottom: 50px;}.scroll tr {display: flex;}.scroll thead tr:after {content: '';overflow-y: scroll;visibility: hidden;height: 0;}.scroll tbody {display: block;width: 100%;overflow-y: auto;max-height: 200px;}.scroll tbody tr { vertical-align: top; }.scroll tbody a { color: #1F8476; }.scroll th {flex: 1 auto;display: block;border: 1px solid #aaa;background-color: #E6E9EB;vertical-align: middle;color: #161B1C;font-weight: bold;padding: 1px 3px;}.scroll td {padding: 3px;flex: 1 auto;border: 1px solid #aaa;width: 1px;word-wrap: break-word;}.scroll .col1 { width: 90px; max-width: 90px; }.scroll .col2 { width: 90px; max-width: 90px; }.scroll .col3 { width: 100px; max-width: 250px; }.scroll .col4 { width: 500px; }Utah Patch 9 Hot Fix 1 : Known ErrorsThis article presents notable known errors in Utah Patch 9 Hot Fix 1, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal.Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.To view the release notes for this release family, see Utah Release Notes.Severity 1The following table lists notable Severity 1 known errors in this patch.ArticleProblemCategoryTitleKB0831487PRB1406482Tables and DictionaryDuring CMDB CI Class Models, Discovery, and Service Mapping Patterns application installation or update, some tables under the TPP hierarchy are created in TPC structureKB0832083PRB1412232Configuration Management Database (CMDB)Slow performance in the relationship formatter with a large number of orphan relationshipsKB0870330PRB1456540Core PlatformChanging the class of a record via GlideRecord can drop values if the field belongs to a child of the initially declared tableKB1168974PRB1596558Antivirus ScanningInvalid requests to antivirus servers impact attachment functionalityKB1225738PRB1622571 Performance: Utah Upgrade performance DegradationKB0727701PRB631444Business Logic ProcessingChanging the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target tableSeverity 2The following table lists notable Severity 2 known errors in this patch.ArticleProblemCategoryTitleKB0727944PRB1238857Forms and FieldsWhen saving a read-only currency field its value may be converted to default US Dollars automaticallyKB0713179PRB1240595ListsM2MList ajax call fails with a large set of m2m_selected_ids valuesKB0727642PRB1250745PersistenceSlowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model)KB0958489PRB1281005Agent WorkspaceAttachment - Attachments are not copy into Incident from InteractionKB0754246PRB1316881Authorization/Legacy ACLsVA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not displayKB0793453PRB1368103Dashboards and Home Pages[Quebec][Dependency Assessment] Individual nodes on the tree are not announced properly when they have focusKB0793289PRB1375768Performance AnalyticsExporting to PDF does not include the data visualization patterns when they are employed on graphsKB0831493PRB1407560Agent WorkspaceAgent workspace form header: links in information are missing their contextKB0860513PRB1413910Record WatcherExcessive cache synchronisations when keys are deleted from rw_cache, resulting in performance impactKB0869728PRB1445128Design SystemPlaceholder for Now-Typeahead-Multi (and possibly other similar Design system components) have a low contrastKB1001618PRB1455458Change ManagementRefresh impacted services runs slowly when 'change.refresh_impacted.include_affected_cis' is set to falseKB0870570PRB1455521UI BuilderAll tabs are created as shared routes in Dashboard BuilderKB0870578PRB1455578UX Runtime[Refactoring] [Internal Regression] : Settings menu toggles should be in sync on CWF and Classic Workspaces for RibbonKB0870579PRB1457469Appsee - SeismicSeismic VA dashboard - 'Conversation' table not shows data after sorting by a topicKB0870585PRB1458043Application Navigator & Banner FrameWhen added to the visible UI, both the current Application and the current Update Set select lists have no accessible labelKB0870590PRB1458929Performance Analytics[High chart upgrade 8.2.2] Heatmap and geomap visualization are broken KB0870896PRB1459399Agent WorkspaceProcess Automation Designer (PAD) - Condition Builder fields are not populated in Modify Condition Widget in PAD Application KB0966593PRB1477967UI BuilderClient Scripts do not save when using UIB in FirefoxKB0966596PRB1485591ListsSimple - List component is not available in the Dashboard BuilderKB0966598PRB1492041Mobile PlatformMobile Task button actions on WOT form page do not refresh the form once the Task has been accepted/rejectedKB0993213PRB1492353Platform LicensingInconsistencies with auto-calculation of per-user subscription allocation (System Entitlement)KB1123826PRB1501129Software Asset Management Professional[Accessibility] - License Usage - Focus is missing after clicking Run Reconciliation button from pop-upKB0966640PRB1507712Agent WorkspaceThe calendar picker is picking invalid dates for today, yesterday, and all calendar left menu options.KB1000205PRB1513194Flow Designer[Revisited] The output from the 'Get Catalog Variables for List Collector' type changed from string to GRProxy KB1587295PRB1538972Configuration Management Database (CMDB)[Query Builder] CMDB Query Builder High Memory Utilization With Queries Containing Operator NodesKB1080549PRB1539109Next Experience Unified NavigationPOL_QE_RP1 - Next Experience does not allow user to login on Platform-only instance after installing 'Unified Navigation Admin Configuration' plugins and enabling Next ExperienceKB1005139PRB1539267PDF GenerationKorean letters are getting garbled when the PDF file is generated from a reportKB1005406PRB1541411Lists[Workspace WHC] Highlighted / selected / hover pages are indistinguishable in list paginationKB1220854PRB1553865Seismic FrameworkTasks are delayed in Chrome when the browser isn't in the foregroundKB1120291PRB1557801UX FrameworkThe UXF does not trim strings for 'now-color' in UxFrameworkColorGenerator.java prior to parsing as an integer, which causes Next Experience pages to crashKB1513421PRB1565976Key Management FrameworkScheduled job fails daily because a Business Rule on sys_certificate deletes existing certificate attachments on updateKB1117259PRB1569004IT Operations ManagementIn Optimization and Health, old jobs are not being removed, if the plugin is installed after installationKB1224507PRB1569268Live FeedLive feed notifications become active after upgrading to San DiegoKB1204205PRB1570277Document ViewerFontCache causes high heap memory pressure on user instancesKB1166040PRB1572894Enterprise PortalEVAM data source bypasses Query Business Rules on Project WorkspaceKB1157817PRB1597897DiscoveryAzure tag changes still insert a new cmdb_key_value with the same key, rather than updating the existing cmdb_key_valueKB1198693PRB1601193Authentication[Tokyo Partner Testing] Cannot register a new user account on Login page (Polaris view)KB1182326PRB1606990Service PortalFix self-closing tag issues for Service Portal widgetsKB1221835PRB1607765Graph API"graphql_schema_admin" role missing from "write_role" field on "glide.graphql.introspection_enabled" sys_properties record.KB1573145PRB1628200 Tokyo - child tables of cmdb extended tables do not correctly inherit the label of the parent column when it is created via update set. Only the original cmdb extended table column has the correct column labelKB1443045PRB1631282 The plugin com.snc.platform_document_management creates snc_internal role with a wrong sys_idKB1504068PRB1642990 Unable to create new case with French Language KB1290517PRB1645189 Additional rows/records are created in the sys_ui_list table when user views a list, can cause performance issueKB1292152PRB1648000 [RPS] Anti virus scan prevents syncing of attachments using Remote Process SyncKB1309227PRB1658441 System Notifications are not translatable with respective i18 languageKB1309212PRB1659016 Variable summarizer in the standard ticket tab does not honour UI policies/display submitted variable incorrectlyKB1560292PRB1659842 Unexpected behaviour for System Archive Related Records when the tables are in hierarchy of the table structureKB1340471PRB1661584 Non-admin Users are not triggering notifications for following recordsKB1518969PRB1662906 Only 1 input field coming for JDBC step on clicking Test Data buttonKB1446195PRB1670974 Workspace error info message broken after Utah upgradeKB1362321PRB1671906 CMDB Data Management Task required approval even when with policy having "Needs review" is falseKB1585328PRB1672320 Customers cannot use INSTANT ALTERKB1586812PRB1676635 Security policies do not get applied when the condition contains an inactive userKB1434114PRB1679148 Thread got stuck in the JSQLParser call while trying to parse long queryKB1584714PRB1683928 'events process 0' job ran for days, and the stack kept showing 'system.upgraded' event stuck despite of upgrade was successfully completed.KB1514475PRB1685124 Activity Stream Mention (@user) does not work in comments and work notes on Workspace KB1501172PRB1687281 Flow based playbook publish APIs failing with error "Could not publish flow as Action Instance is not published"KB1514197PRB1694277 Windows Server in AWS are marked as "BYOL" though they aren't BYOL, when the automatic tags [Windows_OS_License_Type_automatic] are not present on the cmdb_key_value table for related Windows Server installationsKB1517595PRB1694894 Non-admin users are not able to add new notification devicesKB1531357PRB1698258 Requests in Core UI with Polaris ON are resulting in pages hanging when urls are opened in a new tabKB1549188PRB1699994 Playbook usage of DomainSupport.switchDomain doesn't use the closeable properly, which causes domain separation issuesKB1582083PRB1703666 RLQuery join conditions being appended to last join can produce incorrect result set.KB1556696PRB1705462 After Vancouver upgrade, emails are being sent but remain in the OutboxKB1553030PRB1706762 MID Server - Queries to label_entry table during execution of Business Rule "ECC Queue - process config file" may exhaust semaphoresKB1556755PRB1708634 MID Server Script Files get skipped in instance/app upgrades, after Checksum values are automatically addedKB1560195PRB1709661 Password Change form doesn't show up when the User language is 'French', but works fine when set to either 'English' or 'Spanish'KB1562014PRB1710481 Password Reset button is greyed out when the language is 'French', but works when 'English'KB1575573PRB1710720 Customers can break xmlstats.do for ServiceNow, causing outages, if they remove the "public" role from the AAdminProcessor.execute ACLKB1575350PRB1711451 Any user can perform CRUD operations on the tables sys_flow_approver_listener_reference and sys_flow_group_approval_listener_referenceKB1632761PRB1731256 MID Server validate and upgrade stuck due to missing SeImpersonatePrivilege, caused by MSI MID Installer.KB1587599PRB1731498 Long loading times for Service Portal on cold cache of catalog itemsKB0829912PRB576612UI Components[TBF] Translated fields still using English Sort OrderKB0595205PRB624982Language and TranslationsTranslated decimal field does not convert dot to commaKB0598187PRB668806Project Portfolio ManagementCannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected