Utah Patch 9 Hot Fix 1: Known Errors - Known Error

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Utah Patch 9 Hot Fix 1 : Known Errors

This article presents notable known errors in Utah Patch 9 Hot Fix 1, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal .

Note : The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Utah Release Notes .

Severity 1 The following table lists notable Severity 1 known errors in this patch.

Article Problem Category Title KB0831487 PRB1406482 Tables and Dictionary During CMDB CI Class Models, Discovery, and Service Mapping Patterns application installation or update, some tables under the TPP hierarchy are created in TPC structure KB0832083 PRB1412232 Configuration Management Database (CMDB) Slow performance in the relationship formatter with a large number of orphan relationships KB0870330 PRB1456540 Core Platform Changing the class of a record via GlideRecord can drop values if the field belongs to a child of the initially declared table KB1168974 PRB1596558 Antivirus Scanning Invalid requests to antivirus servers impact attachment functionality KB1225738 PRB1622571 Performance: Utah Upgrade performance Degradation KB0727701 PRB631444 Business Logic Processing Changing the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table Severity 2 The following table lists notable Severity 2 known errors in this patch.

Article Problem Category Title KB0727944 PRB1238857 Forms and Fields When saving a read-only currency field its value may be converted to default US Dollars automatically KB0713179 PRB1240595 Lists M2MList ajax call fails with a large set of m2m_selected_ids values KB0727642 PRB1250745 Persistence Slowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model) KB0958489 PRB1281005 Agent Workspace Attachment - Attachments are not copy into Incident from Interaction KB0754246 PRB1316881 Authorization/Legacy ACLs VA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display KB0793453 PRB1368103 Dashboards and Home Pages [Quebec][Dependency Assessment] Individual nodes on the tree are not announced properly when they have focus KB0793289 PRB1375768 Performance Analytics Exporting to PDF does not include the data visualization patterns when they are employed on graphs KB0831493 PRB1407560 Agent Workspace Agent workspace form header: links in information are missing their context KB0860513 PRB1413910 Record Watcher Excessive cache synchronisations when keys are deleted from rw_cache, resulting in performance impact KB0869728 PRB1445128 Design System Placeholder for Now-Typeahead-Multi (and possibly other similar Design system components) have a low contrast KB1001618 PRB1455458 Change Management Refresh impacted services runs slowly when 'change.refresh_impacted.include_affected_cis' is set to false KB0870570 PRB1455521 UI Builder All tabs are created as shared routes in Dashboard Builder KB0870578 PRB1455578 UX Runtime [Refactoring] [Internal Regression] : Settings menu toggles should be in sync on CWF and Classic Workspaces for Ribbon KB0870579 PRB1457469 Appsee - Seismic Seismic VA dashboard - 'Conversation' table not shows data after sorting by a topic KB0870585 PRB1458043 Application Navigator & Banner Frame When added to the visible UI, both the current Application and the current Update Set select lists have no accessible label KB0870590 PRB1458929 Performance Analytics [High chart upgrade 8.2.2] Heatmap and geomap visualization are broken KB0870896 PRB1459399 Agent Workspace Process Automation Designer (PAD) - Condition Builder fields are not populated in Modify Condition Widget in PAD Application KB0966593 PRB1477967 UI Builder Client Scripts do not save when using UIB in Firefox KB0966596 PRB1485591 Lists Simple - List component is not available in the Dashboard Builder KB0966598 PRB1492041 Mobile Platform Mobile Task button actions on WOT form page do not refresh the form once the Task has been accepted/rejected KB0993213 PRB1492353 Platform Licensing Inconsistencies with auto-calculation of per-user subscription allocation (System Entitlement) KB1123826 PRB1501129 Software Asset Management Professional [Accessibility] - License Usage - Focus is missing after clicking Run Reconciliation button from pop-up KB0966640 PRB1507712 Agent Workspace The calendar picker is picking invalid dates for today, yesterday, and all calendar left menu options. KB1000205 PRB1513194 Flow Designer [Revisited] The output from the 'Get Catalog Variables for List Collector' type changed from string to GRProxy KB1587295 PRB1538972 Configuration Management Database (CMDB) [Query Builder] CMDB Query Builder High Memory Utilization With Queries Containing Operator Nodes KB1080549 PRB1539109 Next Experience Unified Navigation POL_QE_RP1 - Next Experience does not allow user to login on Platform-only instance after installing 'Unified Navigation Admin Configuration' plugins and enabling Next Experience KB1005139 PRB1539267 PDF Generation Korean letters are getting garbled when the PDF file is generated from a report KB1005406 PRB1541411 Lists [Workspace WHC] Highlighted / selected / hover pages are indistinguishable in list pagination KB1220854 PRB1553865 Seismic Framework Tasks are delayed in Chrome when the browser isn't in the foreground KB1120291 PRB1557801 UX Framework The UXF does not trim strings for 'now-color' in UxFrameworkColorGenerator.java prior to parsing as an integer, which causes Next Experience pages to crash KB1513421 PRB1565976 Key Management Framework Scheduled job fails daily because a Business Rule on sys_certificate deletes existing certificate attachments on update KB1117259 PRB1569004 IT Operations Management In Optimization and Health, old jobs are not being removed, if the plugin is installed after installation KB1224507 PRB1569268 Live Feed Live feed notifications become active after upgrading to San Diego KB1204205 PRB1570277 Document Viewer FontCache causes high heap memory pressure on user instances KB1166040 PRB1572894 Enterprise Portal EVAM data source bypasses Query Business Rules on Project Workspace KB1157817 PRB1597897 Discovery Azure tag changes still insert a new cmdb_key_value with the same key, rather than updating the existing cmdb_key_value KB1198693 PRB1601193 Authentication [Tokyo Partner Testing] Cannot register a new user account on Login page (Polaris view) KB1182326 PRB1606990 Service Portal Fix self-closing tag issues for Service Portal widgets KB1221835 PRB1607765 Graph API "graphql_schema_admin" role missing from "write_role" field on "glide.graphql.introspection_enabled" sys_properties record. KB1573145 PRB1628200 Tokyo - child tables of cmdb extended tables do not correctly inherit the label of the parent column when it is created via update set. Only the original cmdb extended table column has the correct column label KB1443045 PRB1631282 The plugin com.snc.platform_document_management creates snc_internal role with a wrong sys_id KB1504068 PRB1642990 Unable to create new case with French Language KB1290517 PRB1645189 Additional rows/records are created in the sys_ui_list table when user views a list, can cause performance issue KB1292152 PRB1648000 [RPS] Anti virus scan prevents syncing of attachments using Remote Process Sync KB1309227 PRB1658441 System Notifications are not translatable with respective i18 language KB1309212 PRB1659016 Variable summarizer in the standard ticket tab does not honour UI policies/display submitted variable incorrectly KB1560292 PRB1659842 Unexpected behaviour for System Archive Related Records when the tables are in hierarchy of the table structure KB1340471 PRB1661584 Non-admin Users are not triggering notifications for following records KB1518969 PRB1662906 Only 1 input field coming for JDBC step on clicking Test Data button KB1446195 PRB1670974 Workspace error info message broken after Utah upgrade KB1362321 PRB1671906 CMDB Data Management Task required approval even when with policy having "Needs review" is false KB1585328 PRB1672320 Customers cannot use INSTANT ALTER KB1586812 PRB1676635 Security policies do not get applied when the condition contains an inactive user KB1434114 PRB1679148 Thread got stuck in the JSQLParser call while trying to parse long query KB1584714 PRB1683928 'events process 0' job ran for days, and the stack kept showing 'system.upgraded' event stuck despite of upgrade was successfully completed. KB1514475 PRB1685124 Activity Stream Mention (@user) does not work in comments and work notes on Workspace KB1501172 PRB1687281 Flow based playbook publish APIs failing with error "Could not publish flow as Action Instance is not published" KB1514197 PRB1694277 Windows Server in AWS are marked as "BYOL" though they aren't BYOL, when the automatic tags [Windows_OS_License_Type_automatic] are not present on the cmdb_key_value table for related Windows Server installations KB1517595 PRB1694894 Non-admin users are not able to add new notification devices KB1531357 PRB1698258 Requests in Core UI with Polaris ON are resulting in pages hanging when urls are opened in a new tab KB1549188 PRB1699994 Playbook usage of DomainSupport.switchDomain doesn't use the closeable properly, which causes domain separation issues KB1582083 PRB1703666 RLQuery join conditions being appended to last join can produce incorrect result set. KB1556696 PRB1705462 After Vancouver upgrade, emails are being sent but remain in the Outbox KB1553030 PRB1706762 MID Server - Queries to label_entry table during execution of Business Rule "ECC Queue - process config file" may exhaust semaphores KB1556755 PRB1708634 MID Server Script Files get skipped in instance/app upgrades, after Checksum values are automatically added KB1560195 PRB1709661 Password Change form doesn't show up when the User language is 'French', but works fine when set to either 'English' or 'Spanish' KB1562014 PRB1710481 Password Reset button is greyed out when the language is 'French', but works when 'English' KB1575573 PRB1710720 Customers can break xmlstats.do for ServiceNow, causing outages, if they remove the "public" role from the AAdminProcessor.execute ACL KB1575350 PRB1711451 Any user can perform CRUD operations on the tables sys_flow_approver_listener_reference and sys_flow_group_approval_listener_reference KB1632761 PRB1731256 MID Server validate and upgrade stuck due to missing SeImpersonatePrivilege, caused by MSI MID Installer. KB1587599 PRB1731498 Long loading times for Service Portal on cold cache of catalog items KB0829912 PRB576612 UI Components [TBF] Translated fields still using English Sort Order KB0595205 PRB624982 Language and Translations Translated decimal field does not convert dot to comma KB0598187 PRB668806 Project Portfolio Management Cannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected