Agent is unable to download images uploaded from WhatsApp DescriptionConversational Integration with WhatsApp plugin (powered by Twilio). Once chat connectivity is established between the agent and end user, the end user shares diagnostic information like screenshot images to the live agent. After the end user uploads the image, the below message is displayed "We couldn't download your file using the specified URL. Please check the URL and try uploading again."Steps to Reproduce 1) End user session: In your WhatsApp application add a mobile number. 2) Login to instance and impersonate an agent 3) You will get redirected to SOW homehttps://<instance-name>.service-now.com/now/sow/home 4)Set your profile to online. 5) From end user WhatApp , start communication with bot (step 1) by typing in "HI' 6) Select Language as English. 7) Enter the following qualifying questionsBMS : <integer>UPN : <email> 8)From the end user machine, upload any or sample attachment 9) Bounce back error message is displayed in interaction chat and user chat . The error message is "We couldn't download your file using the specified URL. Please check the URL and try uploading again."*****************************************************************************************WorkaroundDisable HTTP Basic Auth for Twilio https://help.twilio.com/articles/223183748-Protect-Media-Access-with-HTTP-Basic-Authentication-for-Programmable-MessagingRelated Problem: PRB1724027