Error Message: "Switch to classic Teams and open the link?"Issue When a user tries to open an MS Teams chat from an incident or RFC etc., an error message pops up regarding the teams new version (see image attached). The error message states as follows: _______________ Switch to classic Teams and open the link? This link isn't supported yet in the new Teams. Select Continue to switch to classic Teams and open the link. You can switch back anytime. __________________ This error persists despite installing the latest versions of the Teams plugins in your instance.CauseWe are internally tracking these issues with new Teams and will be checking with Microsoft on the protocol change. If needed, we will make necessary fixes to the product in the coming release. The current protocol "msteams://conversations/" which is being used to open the chat created in the Servicenow instance is redirecting to old teams and seems it doesn't support new Teams.ResolutionAs a workaround for now to unblock them i.e the users will be able to see chat in a pop up window for the chat created for Servicenow instance without switching to old teams.For the workaround, we have updated the above protocol to use a different path params"msteams:/messages/<chat_thread_id>?context={"contextType": "chat"}" ---> This will open the chat in a pop out view in new teams and for old teams, it will work the same as it is before.Attached an update set "update_set.xml" which contains the workaround for the issue. We have also done a round of testing on the provided update set and everything is working as expected. (You are recommended to always test in your lower instances first.) If the issue persists even after installing the update set, try logging out and logging back in again(both in your ServiceNow instance and MS Teams) and then try opening the chat. In case the issue still persists, reach out to our ServiceNow Technical Support.