In Loaner Asset Request flow prepare task is not created when date format is changed and timezone is used in the location - Known Error

In Loaner Asset Request flow prepare task is not created when date format is changed and timezone is used in the location Description When the loaner order requested location has a timezone and on changing glide.sys.date_format system property to any other format such as dd/MM/yyyy the prepare task is not created

This happens because "Get Duration Object" action in Loaner Asset Request flow returns incorrect wait time, this can be observed in the flow context.

Steps to Reproduce

1. Change sys property glide.sys.date_format to dd/MM/yyyy 2. In a location , select a time zone. Ex: Hongkong.

3. Submit the loaner request from service catalog using the above location. Select start date within 2 days from now.

4. Since start date is within 2 days from now, expectation is that prepare task should be created immediately but prepare task is not created because wait time is calculated incorrectly and it is beyond the start date.

Can notice this in the flow context of the loaner request.

Workaround Issue is not seen with internal date format i.e yyyy-mm-dd. With all the timezones it works correctly.

Issue is also not seen when the location has UTC timezone. It works with all the date formats. When date format is other than yyyy-mm-dd and timezone is other than UTC issue is observed.

This is fixed via PRB1721997 as part of HAM plugin version 10.0.0.