In a Visual task board, users are not able to paste screenshots on the record within the visual task boardIssue It was reported that in a Visual task board, users are not able to paste screenshots on the record within the visual task boardReleaseAllCause This is expected behavior and has always been the case for any fields in VTB. In the VTB UI, there are limits as to what users can do compared to the backend. It's simply not the same UI so not the same expected behavior. We specifically state on our product documentation the only way to add attachments to a VTB users must use the paperclip button on the form. https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/use/visual-task-boards/task/add-an-attachment-vtb.html ResolutionYou do have another option to make the field an HTML field. You can add images with the insert/edit image button, but you cannot paste an image same any other field in VTB. This is expected behavior. If this is something your team needs you will have to submit this enhancement request using our idea portal as per the following kb guidelines KB0755878