Approver user is unable to see/ download the attachments in portal Issue Approver user (users with approver role) is unable to download or see attachments ReleaseAll ReleaseCauseMost Probable Cause: There was no ACL allowing access to the attachment.ResolutionCreate another ACL that will allow approvers access regardless of the table in use. type : record table : sys_attachment operation : readThis could be achieved with a similar script that does not initially check the table in use: var answer = false; var gr = new GlideRecord('sysapproval_approver'); gr.addEncodedQuery('sysapproval='+current.table_sys_id); gr.query(); while(gr.next()){ if(gr.approver == gs.getUserID()) answer = true; } This would allow any approver of any record access to the attachments of that record.