Fullwidth characters in HTML field are saved as to Unicode Hex Character Code - Known Error

Fullwidth characters in HTML field are saved as to Unicode Hex Character Code Description Issue Description: Fullwidth characters in HTML field are saved as to Unicode Hex Character Code.

Steps to Reproduce

1. Create a kb_knowledge record. 2. Set both the Short description and Article body to "special characters(１, ２, ？)". 3. Save the kb_knowledge record. 4. Show XML. 5. The short_description shows "special characters(１, ２, ？)". 6. Check the value of text.

Expected behavior It should show as " special characters(１, ２, ？)

]]>". Actual behavior It shows as " special characters(&#xff11;, &#xff12;, &#xff1f;)

]]>".

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.