In Outbound communications, Twilio number is being displayed instead of MS Teams as the default Conference provider ( Service Provider)Issue In Outbound Communications, Teams is not being displayed to initiate conference call. Instead Twilio is being displayed as show in the below picture: Steps to reproduce:- Login to the instance- Open the incident- Click on "start conference call" in related list- Expected: call to be initiated via MS Teams- Actual result is that Twilio is initiating (with a phone number under Conference Bridge)CauseThe number is not hidden OOB, as part of the code is to fetch the Notify (Twilio) number.ResolutionIf you do not want this behaviour, you will need to override the function "getListOfNotifyNumbersAndProviders(...)" using the Script Include "NotifyUtil", which originates from Script Include "NotifyUtilSNC". In one of our instance, following is the URL for these Script Includes:https://<instance-name>.service-now.com/sys_script_include.do?sys_id=0d49ed2d0ba323008401818393673ae2https://<instance-name>.service-now.com/sys_script_include.do?sys_id=d7e77b99537b2300b18addeeff7b1248 There could be different URL, since the sys_id may vary from instance to instance, you can search in the script includes table sys_script_include table with the names 'NotifyUtil', 'NotifyUtilSNC'. If you have further concerns, reach ServiceNow Technical Support. Refer the following article for reference and details on this (the below article is customer visible only & so you may have to login to HI account to access it): https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1573152