SG-AWS: All Known Errors, Troubleshooting, and Documentation - Support and Troubleshooting

SG-AWS: All Known Errors, Troubleshooting, and Documentation Summary Instructions Setup Instructions Document Name: Service Graph connector for AWS - Setup Instructions

Link to URL: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1220597

For issues pertaining to:

Unable to setup SG-AWS Information required on Cloudformation Template Scripts Information required on Management Account Setup Information required on Designated Account Setup IAM Related Errors Document Name: SG-AWS Identity and Access Management: Setup, guidelines, and troubleshooting

Link to URL: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1508899

For issues pertaining to:

HTTP 403 error IAM Accessibility failed. STS Assume Role failed AccessDenied errors No data loading at all Memory related issues Issue: Memory spike in SG-AWS-EC2 and SG-AWS-Software-Inventory.

Link: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1560174

For issues such as:

Import job not terminating Import set always in 'Loading' state Imports taking too long Issue: Flow Designer throws errors with the message: "Operation failed with error: com.snc.process_flow.exception.OpException: Response size exceeds limit, allowed :5242880 actual size: "

Link: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1523281

For issues such as:

Import job failed with response size exceeding the limit. EKS (Kubernetes) Issues Document Name: Service Graph Connector for AWS - Amazon EKS Integration

URL: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1437138

For issues pertaining to

Kubernetes setup in SG-AWS EKS records not loading IAM setup for EKS Bastion host setup for EKS