Retire replacement feature for knowledge is not workingIssue The article does not redirect when the replacement article feature is used after an article is retired. Release This feature started in Tokyo release Cause The View URL is a preview URL that might be in use. Resolution 1.Use the permalink instead of the preview URL so that redirection works. 2.Confirm the permalink matches the standard URL format shown below. 3.The following is the permalink URL format: https://.service-now.com/kb_view.do?sysparm_article=[KB Number]